Starz
Reviews and Complaints
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Verified Reviewer
I see charge on my bank I don’t have stars
Charge on my bank I don't have stars.
How do I fix this or how do you fix it because there's a $49 charge on my bank?
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Verified ReviewerTo cancel my account
I've been canceled my account, but y'all are still charging me for Starz i do not want this account anymore.
Won't load buffering
Can not talk to human, we pay for the service and can't watch anything going to cancel the service this is ***
User's recommendation: Save your money do t do it! It's *** and customer service sucks!
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Verified ReviewerCan’t gain access. Paying for service not received.
When I tried to go back to a series I was watching, it stopped me and asked if I wanted a Trial. It continued to not recognize that I am a paying customer already. Calling Customer Service didnt get me anywhere.
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Verified ReviewerI have starz on my Samsung TV but can't connect it to my rokiu TV saying I have to pay again
Can't connect to my Roku TV, and I have a subscription on my Samsung TV already. I have had it for a while.
I tried to connect it to my Roku TV, but it keeps telling me to subscribe. I don't want to have to pay for it two times because I did that before, so I'm hoping you can help me connect it to my Roku TV without paying for it twice.
Preferred solution: Strarz connected to my roku TV without paying for it twice just to have it on my roku TV
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy money that keep being charged to my card
I canceled my account but am still being charged. My Chime alert on my phone shows me that you are still charging my card.
- Google starz
Preferred solution: Full refund
Chicago, Illinois
Unsubscribe
I'm trying to save up money for a car. So I want to get rid of some extra bills.
I've tried for two weeks to unsubscribe from STARZ. It's almost impossible, frustrated.
- Unsubscribe
- Unsubscribe
Preferred solution: Unsubscribe please
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Verified ReviewerNo one answers
I am locked out of my paid subscription and need to talk with someone in customer service. No answer bt phone.
User's recommendation: Be Cautious
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Verified ReviewerTo respond to Starz Report of What happened
Locked out again. I am a paid customer through next spring and I continue to not be recognized and am asked to signup.
I do have a terrible time getting to my movie. Can you tell me why this keeps happening?
I was very able to find the Stars app. It just asked me if I wanted a trial. Tried many times and she asked me to turn off my tv and turn it back on.
I knew this wouldnt work and it didnt.
I tried to copy a code from the tv but that didnt work. She left me instructions how to do exactlly what we did but when I try it wont accept my password and asked me again if I wanted a trial.
No resolution.
User's recommendation: Starz needs to fix their programming to make it user friendly.
Detroit, Michigan
What happened to BMF I PAID FOR IT AND NOW NO SHOW
At least call back no customer service, I ,probably will discontinue this service and go to another.
User's recommendation: I wouldn't recommend you put me on hold never came back and you never returned the call either poor customer service bot even 1 star and never even solved the problem I'm think I should discontinue this service and go to someone else
Indianapolis, Indiana
They charged my checking account $45.00 without my permission.
They have not fixed the problem. I keep getting disconnected after holding for 20 minutes.
I have tried several times.
I have also sent email messages to them. What else can I do to get them to do something?
Thanks
Lyons, Colorado
Good service
It's worked just fine. Good movies, easy to navigate.
The only snag I ran into was that I had to install and uninstall five times. But, it's working fine.
User's recommendation: Try installing more than once.
Atlanta, Georgia
Service questions
The guy was very informative and explained someone had tried to use my email address but didnt go through.
Ashburn, Virginia
Y’all just charged me. Last month I cancelled. I need you to refund this payment
I canceled my subscription last month(Oct). And ya'll charged me this Nov.(month) Can you please refund me. Thank you!
I have been trying to get a refund for two days. I tried to get the promo deal on Facebook. It took my money but will not let me log in. STARZ it asking I pay $5 more to get assistance with this probl
I signed up for the promo on Facebook, and it took my money but will not let me log in. It asked me to change my password but then took me to the STARZ menu and asked me to pick a new plan.
I can't get past the robot for assistance unless I pay $5 more for help. I already lost $12 and will not risk another dime to resolve this.
- Have some interesting programming
- Major problems when ordering through facebook
User's recommendation: Don’t sign up for STARZ on Facebook.
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