Starz
Reviews and Complaints
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Verified Reviewer |
Peoria, Arizona
It was taken care of thank you
I have gotten the situation taken care of, thank you. Everything was taken care of when I called. They were very nice and polite.
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Verified ReviewerResolved: Starz won't cancel my subscription unless I go to just answer i tried it and got no satisfaction and they charged another subscription this is unsatisfactory I won't do this again
Company fixed the issue and I have been provided with full refund. Tried to contact starz was sent to just answer with a fee.
Disputed with bank. Contact your bank and dispute charge.
Unable to cancel Starz without going to JustAnswer. Never worked, and I got charged again. Don't ever subscribe to Starz.
- No pros
- Unable to cancel
Preferred solution: Full refund
User's recommendation: Never subscribe to starz you can't cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRcvd FOUR charges due to Google's NEGLIGENT billing practices and STARZ EQUALLY incompetent assistance.
- - STARZ chat gave crickets and no verify email.
- - Cancelling after accepting a Google offer triggers PLEASE DON'T GO prompts but no help.
Requested assistance from STARZ chat, nothing but crickets on the chat, no notifications that they sent an email that I needed to 'verify' to move forward. NOTHING!
BUT! when I go to cancel, as I'd accepted an offer through Google, THEN I get PLEASE DON'T GO's! and offers all over. But still, no service response.
GOOGLE, as I've already accepted, and NOW need to cancel, is NOTORIOUSLY HORRID!
It doesn't matter if you've NEVER used the product or not, or if it's your money, FORGET IT! Once they have it, it's theirs!
- Are very good
- Shows that are good
- Zero customer service
- Limited content
Preferred solution: Full refund
User's recommendation: Sarz possibly.. Google, S long as you don't give them $$
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, California
*** with putting my Starz on my TV so I wont be charged by cable co.
If you wont to talk to someone it is a 2nd party who you have to Pay $9.95 an do that by Chat I choose not to because they don't work for Starz an I know they are limited as to what can do for you(Done that w FB an a waste of time an money) Never again will I ever do that
Nothing happened. No answer.
It is not 24/7 like they said.
You need a better call center that can do the job 24/7. ????
- Have good programming
Preferred solution: Deliver product or service ordered
User's recommendation: If your 24/7 then the call should have been answered
Cary, Illinois
Can't get the channel and am paying for it
Not a thing still haven't got ahold of a person. So still no channel but still paying for it.i have tried 7 or 8 times and nothing...
...
User's recommendation: Not recommend at all you can't talk to anyone to get it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Noblesville, Indiana
Resolved: No live person/ no resolution
- - Video won't play after ordering.
- - I started a chat and got no response, and I was told I'd receive an email within 48 hours, but it's been 96 hrs.
Company fixed the issue and I have been provided with full refund. Payment was refunded.
Reach out several ways and see what happens. If you haven't heard anything by the second week, you may want to dispute it.
I ordered the service and when I tried to watch it less than 2 hours later, it didn't play. I started a chat and got no response.
I received a message that I would receive an email within 48 hrs.
96 hours later, and I'm still waiting. The service is trash!
- Customer service
Preferred solution: Full refund
User's recommendation: Don't patronize Starz, they don't valve people
I am in this situation right now! It’s so frustrating, been trying to get ahold of someone for a week.!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cancelled my account and was still charged a 69.99 renewal fee, I tried calling customer many times , left my number for call back , first day no one called back…
I cancelled my account and was still charged a 69.99 renewal fee, I keep calling customer service and every rtime they call me back they hang up when I say hello you can never get in touch with anyone I spoke to one lady and she could not find my account so she stayed on phone but was silent on other line because I told her that was the email for account but she claim to see nothing but yet I have a charge on my credit card
- Nothing worthwhile to watch hence canceling it
Preferred solution: Full refund
Perth Amboy, New Jersey
Subscription
The customer service representative was very thorough. However, my issue could not be resolved through no faults of his.
Methuen, Massachusetts
I am trying to get on my massage channel Ian could not sign in
I have a smart TV. I am trying to sign into Starz and could not sign in.
I have been trying for two hours. I've spoken to representatives on the phone. I still cannot sign into my Starz account. Please, I need your help.
Call me back at 978-690-****. I need to be very quiet because my family is sleeping upstairs.
I've tried over and over again. I put my email address, and it says there is already an email address for the Starz account, but I put in my password, and it's not letting me sign in.
User's recommendation: I really don’t have anything to say I just want to get into my stars account to watch my TV series
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Verified ReviewerQuestion for chargesmand duplicate charges
My call was dropped and not responded to. My problem still exists and I would like a response asap to resolve my issue
User's recommendation: Make sure you’re not being erroneously charged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Refund
They never responded via email or phone. They charged me $70 without letting me know, and I want my money back because they don't have anything to offer me streaming-wise.
Preferred solution: Full refund
User's recommendation: Don’t waste your money
Naples, Florida
Paid for Starz . Cannot get it on my TV.
I paid for a year & have not been able to watch one program. I have tried a few times to get an answer but no luck
Saint Paul, Minnesota
Paid subscript but says pick a plan
Paid subscript but wont let me on site . Says pick a plan so its not showing its paid!!!
What do I have to do if I cant get it in on two TVs ok n the house but it does in one tv??? Its one household and they are all. Mart TVs.??? I typed more than the 100 characters now, you time out when I wait on hold on a call you tell me I time out snd hang up.
Then you dont answer my questions on chat with Sarah. Chat bot.
- Deals
- No service on 2 out of 3 tvs in same household
Preferred solution: A working subscript for all TVs in ok n E h household .
User's recommendation: Answer the calls to help your customer!!
Homer, Alaska
ZERO Customer Support
- - Three different Starz numbers all lead to the same automated message.
- - The message offers no login help and no way to reach a person.
I found three completely different phone numbers for Starz customer service. All three are answered by the exact same automated voice message which offer no help for my login issue--and no way to reach an actual person.
User's recommendation: Good luck getting help from Starz
Irmo, South Carolina
I can’t get on STARZ and I have a subscription
I have not talked to anyone. Please call me back and help me get on STARZ so I can watch Outlander tonight.
Thank you. My phone number is 1-80*-***-****.
Preferred solution: Would like to get own the channel STARZ to get on the program outlander tonight?
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I sent an email in December and detailed everything. I received a vague response, I responded to that email and my issue was resolved.
I was refunded. Hope this helps.