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Contact Starz Customer Service

Starz Phone Numbers and Emails

Toll-Free Number:

  • (855) 247-9175
Call customer service
Send Message

Customer Service:

  • (720) 852-7500
  • (970) 438-2789

Accessibility:

  • (877) 821-7391

Business Customer Service:

  • (833) 511-8656
    Starz Corporate Gift Card Support

Business Sales:

  • (720) 852-7700
    Chief Executive Officer Chris Albrecht

Claims:

  • (720) 852-4100

Starz Emails:

Customer Service
Legal
Business And Legal Affairs
Media
PR Inquiries
privacy@starz.com
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Starz?

Most Popular Number:

(855) 247-9175
Total calls: 7 568 Issues resolved: 203 Last call: Nov 8, 2024

Starz offers multiple customer service phone numbers to ensure accessibility for various needs. Starz customer service numbers are 1-720-852-7500 and 1-970-438-2789. The platform also operates a toll-free Starz customer service phone number– 1-855-247-9175, which is a direct and cost-free way to contact Starz's customer service.

The Starz support phone numbers serve as channels to contact customer service teams, allowing you to seek assistance, address inquiries, or discuss other matters related to Starz's services. Whether you have questions about subscription and Starz's contents or require assistance with other technical issues or your account issues, these Starz customer service numbers ensure a swift and effective connection with the customer service team.

Starz offers user-friendly customer service via live chat, which can be accessed from its official website. To access the Starz customer service live chat, head to Starz's official website and access their support centre. Here, you can navigate through a variety of categories, such as "Getting Started," "Account," "Questions," "Affiliates," "General," and "Technical." This comprehensive knowledge base encompasses a wide array of topics that Starz offers assistance for. Disregarding the options, you can find a chat icon on the bottom right corner of the page. You can initiate a conversation with a Starz customer service chat representative upon clicking it.

Whether you have questions about Starz's programs, require technical assistance, or need help with a subscription, contacting Starz customer service chat allows you to engage in real-time conversation. Additionally, if the chatbot is not helpful, you can ask for a live Starz customer service agent to assist you better.

There is no Starz 24/7 hours customer service, but Starz customer support business hours are designed such that they can cater to customers' needs. On weekdays, from Monday to Friday, you can avail the Starz customer service between 9 AM and 6 PM, excluding the major holidays in the United States. Also, Starz customer services are not operational on weekends - Saturdays and Sundays are designated non-working days for Starz customer care. These well-designed operating hours allow customers to engage with Starz's customer support team, who can promptly address inquiries or any assistance you may require about Starz's services and contents.

Starz Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Starz Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Starz is 8552479175. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 49% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Starz may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Starz Website:

Starz Help Center:

Corporate Office Address:

Starz Entertainment, LLC
1647 Stewart Street
Santa Monica, California 90404
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (except for holidays)

Saturday - Sunday: Closed



Other Location:

530 Fifth Avenue, Floor 5,

New York, Ney York 10036, USA


Mailing Address:

Copyright Agent

Starz Entertainment, LLC

8900 Liberty Circle

Englewood, CO 80112

Attn: Business and Legal Affairs

More contact details

Fax:

+1 (720) 852-9811

Starz Customer Service Reviews

1.7 / 5
Poor
Miguelangel Oqi
Fast and easy
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

It was fast and easy. Thanks to your representative I'm completely satisfied with the service. Thank you.

Read full review
Guest-5972495
Paid for STARZ TV not receiving it

I paid for my subscription and unable to watch starz without them asking for more money and my bank said that you all took my money from the card

Read full review
James D Gor
Cancel
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer service is terrible! When all you want is to cancel, you have to jump through many hurdles.

How hard is it to cancel a subscription? They want you to do everything online.

I'm handicapped and can't. Never again!!!

Read full review
Guest-5876119
Excellent service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I emailed start about log in issue and then called customer service. The gentleman immediately resolved my issue

Read full review

How Good is Starz's Customer Service?

Wilda Pbi
Wilda Pbi
Feels Disappointed | Jul 22, 2024

terrible communication. could not get response to watch a program. Kept wanting me to sign up, which i already had. just cancelled!!!

Read full quote
Ermelinda C Jxi
Ermelinda C Jxi
Feels Disappointed | Jul 20, 2024

After canceling my subscription with my cable carrier Starz still charged me. And I can't call and speak to a live rep. Instead, I have to chat with reps that know nothing.

Read full quote
Tane Ezf
Tane Ezf
Feels Disappointed | Jul 18, 2024

All i want to do is pay my bill. You refer to the web site and what comes up is add an account or change an account. I don't want to do either.You don't want to take my money. I want to pay my bill to you. HELP.

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Sulma Dia
Sulma Dia
Feels Disappointed | Jun 23, 2024

Not much I want to watch

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Kathlean Dtb
Kathlean Dtb
Feels Satisfied | Jun 08, 2024

After I made contact, I was very satisfied with the customer service representative. He was very patient and made recommendations how I could resolve my issue.

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Linda K Qid
Linda K Qid
Feels Disappointed | Jun 03, 2024

I’ve been charged for Starz service without actually having service. I want $68.91 refund for 3 months at $2.99 and 6 months at $9.99
Linda
Knappll@***.com
573.823.4907

Read full quote

Summary of Starz Customer Service Calls

8.8K TOTAL
CALLS
03:07 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Starz?

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Unsubscribe”
  • “Canceled account”

Payments and Charges Question:

  • “Unauthorized charge to bank account”
  • “I’m T was supposed to be a one time payment”
  • “Billing”

Account Question:

  • “Can't get into app”
  • “Can get into star app with paid subscription”
  • “Subscriptions”

Product/ Service Question:

  • “Can't access”
  • “Made a purchase app not working”
  • “My app is not working”

Request for Information Question:

  • “I need to talk to someone about my account”
  • “Need to talk to someone about my account”
  • “About my subscription”

Staff Question:

  • “No service”
  • “Discontinue service”
  • “Need to speak to customer service”

Refund Question:

  • “Refund”
  • “Refund me please..I forgot I already have a Subscription with yall”
  • “Want my refund, I don’t want your service anymore. I try to cancel, but you want me to keep your service”

Cards Question:

  • “I need to. Change the credit card number on my account”
  • “Trying to update credit card”
  • “To pay my bil and update my visa card”

Shipping and Delivery Question:

  • “I’m trying to see if I already have starz with a package deal”
  • “Never recieved my package”
  • “Trying to get the 3.00 3month subscription offer”

Return/ Replace Question:

  • “Change my Subscription”
  • “Because I need to change my email”
  • “Want to change my email address”

Website/ Application Question:

  • “Having problems getting the application that I already paid for”
  • “App not working”
  • “App problems”

Employment Question:

  • “Because you took 1099 off my card and now stars is off and you're saying I need to pay for more time on Stars and it said it was for 3 months”
  • “For a job”

Other Question:

  • “Got a promotion and paid via PayPal and can't get Starz on tV and want to change from 6 month promotion to one year promotion”
  • “Termination”
  • “My app will let me stream other shows except Stars book 4 don't understand why”

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