Skip to content
Write review For Business
  • Login

Contact Starz Customer Service

Starz Phone Numbers and Emails

Toll-Free Number:

  • (855) 247-9175
Call customer service
Send Message

Customer Service:

  • (720) 852-7500
  • (970) 438-2789

Accessibility:

  • (877) 821-7391

Business Customer Service:

  • (833) 511-8656
    Starz Corporate Gift Card Support

Business Sales:

  • (720) 852-7700
    Chief Executive Officer Chris Albrecht

Claims:

  • (720) 852-4100

Starz Emails:

Customer Service
Legal
Business And Legal Affairs
Media
PR Inquiries
privacy@starz.com
Privacy Inquiries
Is this your business?

Starz Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Starz Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email

  • The best phone number to call Starz is 8552479175. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Starz may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Starz?

Most Popular Number:

(855) 247-9175
Total calls: 9 454 Issues resolved: 246 Last call: Dec 9, 2025

Starz offers multiple customer service phone numbers to ensure accessibility for various needs. Starz customer service numbers are 1-720-852-7500 and 1-970-438-2789. The platform also operates a toll-free Starz customer service phone number– 1-855-247-9175, which is a direct and cost-free way to contact Starz's customer service.

The Starz support phone numbers serve as channels to contact customer service teams, allowing you to seek assistance, address inquiries, or discuss other matters related to Starz's services. Whether you have questions about subscription and Starz's contents or require assistance with other technical issues or your account issues, these Starz customer service numbers ensure a swift and effective connection with the customer service team.

Starz offers user-friendly customer service via live chat, which can be accessed from its official website. To access the Starz customer service live chat, head to Starz's official website and access their support centre. Here, you can navigate through a variety of categories, such as "Getting Started," "Account," "Questions," "Affiliates," "General," and "Technical." This comprehensive knowledge base encompasses a wide array of topics that Starz offers assistance for. Disregarding the options, you can find a chat icon on the bottom right corner of the page. You can initiate a conversation with a Starz customer service chat representative upon clicking it.

Whether you have questions about Starz's programs, require technical assistance, or need help with a subscription, contacting Starz customer service chat allows you to engage in real-time conversation. Additionally, if the chatbot is not helpful, you can ask for a live Starz customer service agent to assist you better.

There is no Starz 24/7 hours customer service, but Starz customer support business hours are designed such that they can cater to customers' needs. On weekdays, from Monday to Friday, you can avail the Starz customer service between 9 AM and 6 PM, excluding the major holidays in the United States. Also, Starz customer services are not operational on weekends - Saturdays and Sundays are designated non-working days for Starz customer care. These well-designed operating hours allow customers to engage with Starz's customer support team, who can promptly address inquiries or any assistance you may require about Starz's services and contents.

PissedConsumer Club

Contact Information

Starz Website:

Starz Help Center:

Corporate Office Address:

Starz Entertainment, LLC
1647 Stewart Street
Santa Monica, California 90404
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (except for holidays)

Saturday - Sunday: Closed



Other Location:

530 Fifth Avenue, Floor 5,

New York, Ney York 10036, USA


Mailing Address:

Copyright Agent

Starz Entertainment, LLC

8900 Liberty Circle

Englewood, CO 80112

Attn: Business and Legal Affairs

More contact details

Fax:

+1 (720) 852-9811

Starz Customer Service Reviews

1.7 / 5
Poor
See all 1.2K reviews
Gaila Zgr
Starz

Its a good channel, but Customer Service sucks! No one ever answered the phone and they said Id get a call back and I never did
Also, the reason for my phone call was that I was charged for a subscription to STARZ that I never signed up for.

Vickye Zkh
Helped me out
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I called. Left my # for a call back. Got one (the next day, and they talked me all the way through to it got fixed

Claxton Ced
***
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

You make it impossible to cancel a membership or pause a membership. . Wouldn't recommend for that reason alone .

Angello Mdq
Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Once I was able to talk to a real person, my problem was solved pretty
quickly. It was extremely difficult to cut through the AI to finally talk to a
representative.

How Good is Starz's Customer Service?

Hildegard Xgw
Hildegard Xgw
Feels Disappointed | Dec 02, 2025

Please unsubscribe me! I subscribed by accident to begin with anyhow!

Read full quote
Marie Hines
Marie Hines
Feels Disappointed | Jun 21, 2025

Poor communication and haven't helped me out yet

Read full quote
Mitzi A Pnq
Mitzi A Pnq
Feels Disappointed | Jun 19, 2025

They took my money but didn’t give me no services

Read full quote
Thomas W Lnr
Thomas W Lnr
Feels Disappointed | Apr 04, 2025

I DON'T THINK IT'S FAIR PRACTICE, TO CHARGE A INDIVIDUALS ACCOUNT WITHOUT SPEAKING WITH THEM THROUGH PHONE CALLS OR EMAILS, SO THE ONLY THING THAT SARAH COULD DO WAS CANCEL MY SUBSCRIPTION

Read full quote
Stanley C Efy
Stanley C Efy
Feels Disappointed | Mar 10, 2025

Do Not Subscribe. Impossible to make contact. 1000% Automated

Read full quote
Wilda Pbi
Wilda Pbi
Feels Disappointed | Jul 22, 2024

terrible communication. could not get response to watch a program. Kept wanting me to sign up, which i already had. just cancelled!!!

Read full quote

Summary of Starz Customer Service Calls

10.8K TOTAL
CALLS
03:13 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Starz?

Activation/ Cancellation Question:

  • “Cancel”
  • “Making sure that I renew correctly”
  • “Cancel account”

Payments and Charges Question:

  • “My Starz on my tv device won't come in and you took a payment of 12.99 for Roku Starz took a”
  • “Paid twice”
  • “Paid for services”

Account Question:

  • “Wrong subscription purchaseed”
  • “Subscription problem”
  • “Subscription issues”

Product/ Service Question:

  • “Don’t work”
  • “It's saying the app. Not working”
  • “Broke up with wife in July currently in Puerto Rico would like to remove STARZ from any android and Roku TVs in Staten Island in New York”

Request for Information Question:

  • “About my subscription”
  • “About my account”
  • “Just checking on my subscription”

Staff Question:

  • “No service after payment”
  • “My service was interrupted”
  • “Can’t get service on tv”

Refund Question:

  • “Refund/cancellation”
  • “I will like a refund for 43.99”
  • “Refund for Starz can cancelled and overdraft fees”

Cards Question:

  • “Took money off my card”
  • “Invalid pin number”
  • “Have a new card number and forgotten pin number the login”

Website/ Application Question:

  • “App issues”
  • “My app is not working it's messed up doing while I was watching Force I need my app fixed Y'all just took money out of my account”
  • “App don't work”

Return/ Replace Question:

  • “Change payment”
  • “Change billing information”
  • “Change my services”

Shipping and Delivery Question:

  • “Trying to get the app to work on the TV”
  • “To get the $12yr promotion”
  • “Don’t want the 45$ package”

Employment Question:

  • “Because you took 1099 off my card and now stars is off and you're saying I need to pay for more time on Stars and it said it was for 3 months”
  • “For a job”

Other Question:

  • “Can’t get STARZ to come on my tv and yall took 43 dollars out”
  • “I having difficulty getting to my movie”
  • “Remove staz”

Compare Starz Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Netflix
Netflix Customer Service
stars-rating-fill
2.4 out of 5
Hulu
Hulu Customer Service
stars-rating-fill
2.4 out of 5
Paramount Plus
Paramount Plus Customer Service
stars-rating-fill
2.1 out of 5
Write a review
Do you have something to say about Starz? What happened? What can we help you with?
Submit review Don't show this popup
Starz
Reviews Contacts Community