
Starz
Starz Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has 1.9 star rating based on 486 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starz to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good content, Great channels.
Cons: Automatic billing, Double charge you, Can not access.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has 1.9 star rating based on 486 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starz to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good content, Great channels.
Cons: Automatic billing, Double charge you, Can not access.33% of users think that Starz should improve its Payments.
50% of users say that they won't use Starz in the future for similar services or products.Recent recommendations regarding this business are as follows: "Unless it is a free trial or extremely cheap, I’d pass.", "Wait for your favorite series to fully drop and sign up for a month and watch all the episodes. the drop them agin", "Would never recommend this", "DON'T DEAL WITH STARZ", "No not one".
Most users ask Starz for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































Cancel subscription
I am trying to cancel starz subscription but it is impossible!! I dont want to pay $45. My card was charged without notice
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Verified Reviewer |To you're my stars back on
I don't know, one day I came in my room to watch stars and it was off. I don't know what happened, but I really would like to resolve the stars.
I've been watching it for years.
Please help me out; there's so many good movies, all stars, and I really enjoy watching all. You have to start; I would love to start it.
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Verified ReviewerCancel prescription
I need to cancel my prescription, and I'm not able to do it or do the account because it's saying that one is still active in Ohio.
- People can access it without you even knowing
Preferred solution: Full refund
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Verified ReviewerResolved: Billing
Company fixed the issue and I have been provided with apology.
No, they billed me although I have no subscription. There's their chat and no one responded.
I called and was told the wait time was 20 minutes, so I opted for a callback. Never got a callback for an hour and twenty minutes so I called back and waited on the phone. I was told they don't do refunds. I was told it was under review.
No remedy was offered even though a refund is the only acceptable remedy. Now, I am waiting to see if I can get my own money back.
- Poor customer service
- No acknowledgement of their error
- No recourse
Preferred solution: Full refund
User's recommendation: Not worth it
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Verified Reviewer |Billing
This subscription was cancelled January 3, 2025–yet they still took money on March 8, 2025
As of today, March14, 2025, Starz has not followed up and I have not received a refund. I will NEVER be a Starz customer again. I don’t know if their policy is to wait a certain number of days before it’s issued, but I don’t care because MY policy is not to have money taken out of an account after I have canceled the subscription.
I tried to take care of it on chat a couple of days ago. No one ever answered the chat. So I waited until today and called at 10:19 a.m. The message said the wait time was 20 minutes.
At 11:43 a.m. I still hadnt received a call back, so I called again. After quite a wait, someone finally answered-and of course we had to play 20 questionseven more irritating. Even though it was THEIR mistake, and they did acknowledge that I didnt have an active account, and they also acknowledged that I, in fact, had been billed and they have my money.
THEN I got an email that said that it was under review and they dont usually do refunds. The ONLY remedy for this is a refund. It wasnt MY mistake, it was THEIRS.
So now I am waiting to hearby email, mind youwhether or not I get a refund because it is under review. I want my money back because 1) I dont have an active account even though they took the money for it, 2) because it IS MY money, 3) because they offered no remedy, 4) because they said they dont do refunds, 5) because it is NOT up to them how MY money gets spent, 6) because I shouldnt have to correct mistakes that are NOT mine, and 7) because I should not have had to spend this much time trying to get THEIR mistake resolved.
- Stole my money and have not returned it
Preferred solution: Full refund
User's recommendation: Don’t do it, unless of course, you like paying and fixing the mistakes or others!
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Verified ReviewerI got the a promotion
I ended up getting a promotion saying to get 3 months for $2.99 and then after, stop after the 3 months were over that we were paid the regular price. Every time I go in to watch a movie, it is telling me to reactivate, and I don't understand if I already paid it.
Am I supposed to pay it after the 2 months or 3 months are over? Why is it charging me more money?
Preferred solution: I would like it to stay on I love watching movies on Starz
User's recommendation: I still will recommend but wit better details

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Verified ReviewerSTARZ SUPPORT GUIDED ME WRONG NOW ITS APPLES PROBLEM?
My Apple TV Starz app suddenly started asking for a username and password a full 7 days ago. I have called them/chatted with them at least four times.
The first time they had me go thru some merge process since I was paying thru apple...when I still couldnt get the password reset they said SINCE I WAS ACCESSING THRU APPLE (THE MERGED ACCOUNT) I NEEDED TO CALL THEM.
they gave me two links to help me "solve the problem on my own" - one was the Apple support phone number and the other was "how to cancel your subscription" !!! now that IS helpful cause thats what I did.
- Cant think of one - they mostly have drug dealer movies
- Drug dealing movies and very poor support
Preferred solution: Full refund
User's recommendation: Wait for your favorite series to fully drop and sign up for a month and watch all the episodes. the drop them agin
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Horrifying treatment, multiple charges.
Signed up for Starz on a promotion, they billed me a full year and promotion price. 3weeks later, multiple calls and emails they denied it until I finally had bank send proof.
Then they refunded the original error, kept money for my new year subscription, canceled it and told me he was doing me the favor because "they don't do refunds". So they stole the money, hid it, then still canceled the subscription I actually paid for.
User's recommendation: Never. This isn't even 1st time they've done this.
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Verified Reviewer |Too hard to get a hold of anybody
I was charged $45 on my bill. I didn't want it.
I want to cancel. I've been trying to call, but I get the runaround. I can't just get my refund.
That's all. I'll never use STARZ again.
User's recommendation: Would never recommend this
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Verified ReviewerWhy on my phone I can get everything and on my TV it's telling me to choose a plan which already subscription to the streaming service Starz paid for pr
For one, when somebody calls, they can have a representative answer the phone. I pay money every month for a subscription that I can't watch on my TV.
- Have good programming
- I can get everything on my phone but i can on my tv on certain movies or series they telling me to choose a plan which i already have subscription to the streaming service
Preferred solution: Price reduction
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Verified ReviewerBilling
I used to get my stars billing monthly on my Visa card and I used to pay $9,99/month. No for some reason I see I have been changed to my MasterCard account and I was charged $45.99.
And I dont know how this happened as I did not do this. I would like to have somebody from your customer service Billing Department call me in regards to the switch.
I do not want to have stars. Please call me at 708-207-**** thank you.
- I enjoyed the movies that i was interested in seeing
- Getting in contact with your customer service to discuss this billing issue in person
Preferred solution: Full refund
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Verified ReviewerResolved: My email doesn’t supposedly exist when I signed up I used it
Company fixed the issue and I have been provided with apology. I canceled my charge card
Do Not Subscribe. Impossible to make contact. 1000% Automated
No help at all. I bought the $3 a month option for three months.
I clicked on it and it was a deal for half a year for $17.99, so I clicked on it and paid for it. However, when I tried to get on my STARZ app, it said my email did not exist, so I can't stream it onto my TV. It's not on my iPhone or my iPad.
I paid the money and I can't talk to a representative. I've tried for hours and hours today, so I don't know how this works.
- Impossible to get on
Preferred solution: Full refund
User's recommendation: Don’t buy Starz
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Verified Reviewer |Cancellation
Just got charge almost 50 bucks on my bill. I didnt re-ordering nothing.
I want to cancel. I want my money back.
Media Expert Talks
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Verified Reviewer |Resolved: It was time to renew or csnvel. I cancelled but they were charging me for another month (I cancelled the day before). As I was cancelling a popup offered me $29,** /year but charged me $69.**.
Company fixed the issue and I have been provided with product or service ordered.
It wss time to renew or cancel my subscriptiom. I cancelled.
But they were charging me an extra month. As I continued to cancel they offered me a promotion of $29.** + tax/year but they billed me the full amount of $69.** +tax They have already taken my money!
User's recommendation: Donʼt even bother! So sick of having my moneu stolen by unscrupulous people!
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Verified ReviewerResolved: Illegal transactions
The Starz subscription was cancelled in August 2024. An unauthorized transaction was attempted on my debit card on January 26, 2025, by Starz.
Preferred solution: Stop trying to access my debit card.
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Verified ReviewerCancel discount trail
Discount trial termination time is approaching, so I need to cancel my subscription before Stars charges me the regular price.
Preferred solution: Terminate subscription
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This was finally resolved with a refund for both months. I couldn’t get back in to edit the review.
But I will still never be a Starz customer again. This should never have happened