Starz
Starz Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has 1.9 star rating based on 453 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starz to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good content, Great channels.
Cons: Automatic billing, Double charge you, Can not access.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has 1.9 star rating based on 453 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starz to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good content, Great channels.
Cons: Automatic billing, Double charge you, Can not access.33% of users think that Starz should improve its Payments.
50% of users say that they won't use Starz in the future for similar services or products.Recent recommendations regarding this business are as follows: "I don't recommend Starz", "Never. This isn't even 1st time they've done this.", "Do not subscribe", "I don’t recommend STARZ streaming channel. There’s barely ever anything new and the price keeps changing. I’ve been billed on different t cards at the same time!", "Never trust Stars to unsubscribe you.".
Most users ask Starz for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Starz Reviews
"Billiny"
Make it a little bit easier to find your customer service number without putting in so much information
"Cancel subscription"
They connect u with a computer instead of talking with the customer, which makes it harder to get anything done
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Verified Reviewer |
Cape Girardeau, Missouri
Cancel subscription
They connect u with a computer instead of talking with the customer, which makes it harder to get anything done
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Orlando, Florida
Horrifying treatment, multiple charges.
Signed up for Starz on a promotion, they billed me a full year and promotion price. 3weeks later, multiple calls and emails they denied it until I finally had bank send proof.
Then they refunded the original error, kept money for my new year subscription, canceled it and told me he was doing me the favor because "they don't do refunds". So they stole the money, hid it, then still canceled the subscription I actually paid for.
User's recommendation: Never. This isn't even 1st time they've done this.
Lexington, South Carolina
Charged twice and still can not watch stars on my tv
I had just ordered STARZ last night and apparently it will not let me have any access to watch it on my TV or on my iPhone. It says too many devices are being used at this time and I havent even had the opportunity to use it at all and not only that it charged me twice For the services which I have not used and what is on there says Kayla or kids which is clearly not myself so Im not sure how that got on there
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was charged 3 different times 3 different amount one being 18something than 10 and 8
I was charged almost 40 dollars when I renewed my subscription. This is unacceptable.
I was charged three different times, one being 18-something, then 10-something, and lastly 8-something. I want my money back.
- Charged 3 different times
Preferred solution: Full refund
User's recommendation: Definitely wouldn't recommend this streaming channel
Gainesville, Florida
Charged for STARZ when I had already canceled
I hate the customer service you offer. It sucks!!!
I want my money back today or Im filing a grievance. Do we understand each other???
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Verified Reviewer |
Atlanta, Georgia
Cancel subscription to STARZ
I do not wish to continue with my STARZ subscription. It was not user-friendly with the remote; programs were OK, but I have decided that I do not want STARZ anymore.
So, please delete my subscription and do not charge my card anymore. My experience has not been what I expected it to be.
Therefore, I have made this decision that I do not want to have this subscription any longer. Please cancel immediately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Constant buffering, too many devices, unable to sign in, terrible customer service
Again, I called customer service and I was told to check my managed devices. Apparently, I was only allowed six devices, however, I’ve only been using three devices to access the STARZ account.
I went into my account, then settings to manage devices. I found 26 devices on my account.
I deleted all but four of the devices. It appears that I can now access my STARZ series, but it’s still difficult to access the actual series and not be shuffled into the subscription loop.
It took hours for a customer to resolve this. I signed up for Outlander. I tried to watch the episodes, but every 60 seconds the app would start buffering. Once again, I had to spend hours trying to get hold of customer service.
STARZ finally admitted that it was not my fault and they were working on a solution. It took so long that I bought the DVDs on Amazon. I tried to watch again, but I was unable to sign in. The sign-in program was running on a loop, so every time I attempted to sign in or log in, it would loop back to the beginning.
Customer service is very difficult to get hold of a human representative. Customer support is only available from 9 am to 5 pm, Monday to Friday.
If I email the problem, I will get three responses from three different people. I am surprised STARZ is still in business.
- Outlander series
- Bad customer service only open 9 to 5
- Constant buffering while trying to watch the series
- Monday to friday
Preferred solution: Full refund
User's recommendation: Avoid STARZ!!! Do not sign up, even if the promotion looks attractive!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to cancel my subscription
I've been paying my monthly bill for Starz faithfully, but now I can't access the Starz app. It says my password is incorrect.
I've tried to change it, but I can't.
I just want to cancel my subscription. I'm tired of dealing with Starz; I'm highly disappointed.
- I like a lot of the series
Preferred solution: Full refund
User's recommendation: I don't recommend Starz
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trenton, New Jersey
Issues logging in
I have been trying to sign in to your app for over a week since I purchased your services once again. It is much easier to reach someone at the White House than your customer service department.
It's ridiculous. At this point, I just want to cancel my subscription and get my money back.
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Verified Reviewer
I cancelled Starz and they keep charging me
I have cancelled many times but keep getting charged. I called and spoke to a representative.
I didn't request a refund and she reassured me that it was cancelled and I would no longer be charged. Unfortunately, I was charged again.
Now, I want a refund for more than the last charge. It's ridiculous!
- Nine
- Movie and show selections are terrible
Preferred solution: Full refund
User's recommendation: Do not subscribe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cause I can never get in touch with anyone.Been getting double charged for a year.I got Starz thru Amazon prime,My next bill thru prime is October 11,2024 and yall just took a payment out last night v
I'm getting billed twice for Starz. They just took a payment from my card and are going to charge me again on October 11 through Starz. This has been going on for a year or so.
Preferred solution: Full refund
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Verified Reviewer
They evil and steal money from peoples accounts. I constantly tried to the unsubscribe but they constantly steal money
I called repeatedly to cancel my subscription but they constantly steal money. Never deal with thieves like Stars.
The movies are disgusting and there is nothing that I ever wanted to watch anyway. UNSUBSCRIBE ME NOWn
Preferred solution: Full refund
User's recommendation: Never trust Stars to unsubscribe you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sioux Falls, South Dakota
Stars
I cannot get connected to STARZ and thats the end of it
I am not very happy with stars and the people that couldnt help me so goodbye
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Verified Reviewer |
Norfolk, Virginia
Horrible customer service
No callback, no help, no contact with anyone. The automation system and chat bot are inadequate.
I never received any help. I'm canceling the service.
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Verified Reviewer |
Portland, Oregon
They evil and steal money from peoples accounts. I constantly tried to the unsubscribe but they constantly steal money
I called repeatedly to cancel my subscription but they constantly steal money. Never deal with thieves like Stars.
The movies are disgusting and there is nothing that I ever wanted to watch anyway. UNSUBSCRIBE ME NOWn
User's recommendation: Never trust Stars. Evil lying people who steal money from my account every month and refused to unsubscribe me.
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Verified Reviewer
They steal money from accounts and refused to unsubscribe me
Constant bills and theft from my account. Unsubscribe me now!
Never charge me money again.
Your movies are disgusting. You are evil, lying thieves.
- Have awful movies and refused to unsubscribe me
Preferred solution: Full refund
User's recommendation: Never trust Stars
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