Starz
Starz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating from 415 reviews with 14% likely to recommend; consumers are mostly dissatisfied and 67% say they won't reuse the service.
Positive Feedback
Users note good movies, solid content, and appealing channels when the app and access work as expected; one report praised a helpful representative who resolved login issues.
Negative Feedback / Risk Areas
- Frequent Starz customer complaints about unwanted charges, duplicate billing, and difficulty canceling subscriptions.
- Persistent billing errors and requests for refunds with slow or no customer service responses.
- Login, app access, and device linking failures preventing paid members from viewing content.
Key Takeaways for Future Customers
- Check bank statements closely and monitor subscription billing before and after cancellation.
- Expect potential delays contacting customer service; document calls and cancellation attempts for refund claims.
- Verify device compatibility and access after purchase to avoid paying for unusable membership.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating from 415 reviews with 14% likely to recommend; consumers are mostly dissatisfied and 67% say they won't reuse the service.
Positive Feedback
Users note good movies, solid content, and appealing channels when the app and access work as expected; one report praised a helpful representative who resolved login issues.
Negative Feedback / Risk Areas
- Frequent Starz customer complaints about unwanted charges, duplicate billing, and difficulty canceling subscriptions.
- Persistent billing errors and requests for refunds with slow or no customer service responses.
- Login, app access, and device linking failures preventing paid members from viewing content.
Key Takeaways for Future Customers
- Check bank statements closely and monitor subscription billing before and after cancellation.
- Expect potential delays contacting customer service; document calls and cancellation attempts for refund claims.
- Verify device compatibility and access after purchase to avoid paying for unusable membership.
Media from reviews
Oakland, California
*** with putting my Starz on my TV so I wont be charged by cable co.
Nothing happened. No answer.
It is not 24/7 like they said.
You need a better call center that can do the job 24/7. ????
Preferred solution: Deliver product or service ordered
User's recommendation: If your 24/7 then the call should have been answered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel one of my accounts
My account is supposed to be 99 cents, and I was charged 10.99. I was charged 2 times from Apple Pay. That's too damn much.
Preferred solution: Full refund
User's recommendation: Be careful subscribing
Stockton, California
Payment has been made, I’m being blocked saying to my payment didn’t go through
I paid my prescription; my screen is being blocked, saying my payment failed. Could someone please have this resolved?
I want to continue enjoying my series. If not, refund my payment, please.
It also said I would be paying $6.99 for the first 6 months. I was charged twice; my bank took it off, as you can see in the screenshot of my payment.
- Good verity of movies and
- No 24 hr customer its been days
Preferred solution: Price reduction
User's recommendation: You can’t believe
Charlotte, North Carolina
I am still having issues using starz this is the second time this has happened after i purchase subcription my tv keeps displaying i have 6 active devices but theres only 1
After I subscribe, I'm unable to use the app. It keeps giving me an error saying I have 6 devices, but only 1.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didn’t order starz
Company fixed the issue and I have been provided with full refund.
Well, FINALLY got ahold of a rep for STARZ. THANK YOU Roxanna for a quick and seamless resolution and immediate return if funds to my account.
Nothing. I can't get a rep; the chat isn't connecting.
$69.99 out of my acct and I didn't order STARZ. I have questions and absolutely no answers.
User's recommendation: Didn’t order and can’t get customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Noblesville, Indiana
Resolved: No live person/ no resolution
Company fixed the issue and I have been provided with full refund. Payment was refunded.
Reach out several ways and see what happens. If you haven't heard anything by the second week, you may want to dispute it.
I ordered the service and when I tried to watch it less than 2 hours later, it didn't play. I started a chat and got no response.
I received a message that I would receive an email within 48 hrs.
96 hours later, and I'm still waiting. The service is trash!
- Customer service
Preferred solution: Full refund
User's recommendation: Don't patronize Starz, they don't valve people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cancelled my account and was still charged a 69.99 renewal fee, I tried calling customer many times , left my number for call back , first day no one called back…
I cancelled my account and was still charged a 69.99 renewal fee, I keep calling customer service and every rtime they call me back they hang up when I say hello you can never get in touch with anyone I spoke to one lady and she could not find my account so she stayed on phone but was silent on other line because I told her that was the email for account but she claim to see nothing but yet I have a charge on my credit card
- Nothing worthwhile to watch hence canceling it
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Refund
They never responded via email or phone. They charged me $70 without letting me know, and I want my money back because they don't have anything to offer me streaming-wise.
Preferred solution: Full refund
User's recommendation: Don’t waste your money
Saint Paul, Minnesota
Paid subscript but says pick a plan
Paid subscript but wont let me on site . Says pick a plan so its not showing its paid!!!
What do I have to do if I cant get it in on two TVs ok n the house but it does in one tv??? Its one household and they are all. Mart TVs.??? I typed more than the 100 characters now, you time out when I wait on hold on a call you tell me I time out snd hang up.
Then you dont answer my questions on chat with Sarah. Chat bot.
- Deals
- No service on 2 out of 3 tvs in same household
Preferred solution: A working subscript for all TVs in ok n E h household .
User's recommendation: Answer the calls to help your customer!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset
Don't feel like anybody ever works there. No one answered the phone, no response to email, no response to the chat; there is zero customer service.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valencia, Pennsylvania
Zero for a review! Zero customer service! Call , I get kicked off and no call backs . Email , they send a dumb response like say yes before. I need a refund and surprise can’t get ahold of anyone.
What has happened is there is no customer service! You have charged me $74.19 for a subscription I canceled weeks and weeks ago, if not months.
- 1 movie i liked
Preferred solution: Full refund
User's recommendation: Do not use starz if you want customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Bad ccusstomer service if any.
I was finally refunded after I posted this. Thanks!
I tried calling to speak with a rep. After 20 minutes on hold, the bot said that I have exceeded the hold time and that someone will call back, or I can also use the chat.
When I used the chat, I had a similar issue; it timed out and closed the conversation. Finally, I'm trying to use email.
We will wait to see what happens. PS: I still have not received a call back in over 24 hrs.
- Discounted price is decent for the type of content
- Not enough blockbuster content
Preferred solution: Full refund
User's recommendation: Avoid if possible. Content isn't that great anyway.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Myers, Florida
Cobro indevido
Quiero anular suscripción con starz y necesito reembolso ya que me cobraron nuevamente despues de haber anulado favor necesito ayuda con el tema. Y de ser posible confirmación de la anulación y que no me van a seguir cobrando el año que viene. Gracias
- Ninguna
- Todos
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I can’t watch stars what’s going on?
Why did you hang up on me? Call me back.
Why can't I watch stars?
Fix this issue. I'm trying to watch TV.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect charge
Promoted 23.99 and charged me 69.99. Customer service is impossible to contact.
You get bots then no agent comes on using chat.
Phone call isnt answered. Beware!
- Impossible to work with
Preferred solution: Full refund
User's recommendation: Not worth a stupid movie or series.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Billing
Company fixed the issue and I have been provided with settlement agreement. Problem solved.
I had a deduction for my checking account for a payment of $49.09 the other day 2025 December I did not wish to continue the subscription but I had paid all the way up until June by them taking that payment out.
I want my money back in my account.
If I'm not getting the service I should not have to pay for it.
Preferred solution: Full refund
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I am in this situation right now! It’s so frustrating, been trying to get ahold of someone for a week.!