Starz
Starz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating from 421 reviews and largely negative sentiment; only 14% would recommend.
Positive Feedback
Some users say Starz offers good movies and channels and the app works for basic viewing on occasion.
Negative Feedback / Risk Areas
- Frequent Starz customer complaints about billing and duplicate charges.
- Widespread issues with subscriptions not accessible despite payment.
- Poor customer service and slow or missing refunds and cancellation support.
Key Takeaways for Future Customers
- Check Starz reviews and confirm billing method before starting a membership.
- Expect potential delays getting refunds and be prepared to monitor charges.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating from 421 reviews and largely negative sentiment; only 14% would recommend.
Positive Feedback
Some users say Starz offers good movies and channels and the app works for basic viewing on occasion.
Negative Feedback / Risk Areas
- Frequent Starz customer complaints about billing and duplicate charges.
- Widespread issues with subscriptions not accessible despite payment.
- Poor customer service and slow or missing refunds and cancellation support.
Key Takeaways for Future Customers
- Check Starz reviews and confirm billing method before starting a membership.
- Expect potential delays getting refunds and be prepared to monitor charges.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service. No callbacks or messages when issues come around.
I purchased a membership at a promo price of $15 for the year. The period was 2024 through 2025.
Well, I had the subscription but never was able to access STARZ via television or phone. I attempted to call 10 to 12 times with no response via phone or email. I canceled before it renewed, but was still charged. I have attempted to contact them for three months.
Still no return messages or calls from STARZ. The renewal fee of $75 was taken from my card, and I still cannot get access to STARZ. Customer service still has not responded.
It's a rip-off. They do fraudulent procedures to get customers because they know customers would not pay for subscription renewals.
- Customer service sucks
- Getting in contact with your customer service to discuss this billing issue in person
Preferred solution: Full refund
User's recommendation: Don't get subscriptions, if you do take card off file use prepay so they can't just charge you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Klamath Falls, Oregon
Overbilled. Want full tefund
I was billed on 2 accounts. Different emails.
I had no idea this was happening until December 2025 when I called my bank about the transactions. A $25.99 Starz charge appeared on my account. It has taken 8 attempts to get this resolved. If you call too many times and opt for a callback, they will not call this phone number back or they hang up.
Not one customer service representative, if that's what they call themselves, attempted to find either one of my accounts. I did not order quarterly billing. In December, I called customer service and I was refunded $25.99, but I'm still owed $39.99. I was told I was refunded the only amount of $25.99, but your company owes me for the stress, the rudest employees, and stealing customers' money.
Unbelievable. What a terrible way to treat people who give you jobs.
- Trials
- Cancelled but billed anyway
- Customer service
Preferred solution: Full refund
User's recommendation: The worse company for overbilling, terrible customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need Google starz canceled. I need $12.03 refunded back on my card ending in 6533.
I noticed last I asked for Google Starz to be canceled. I need my $12.03 put back on my card ending in 6533.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel one of my accounts
My account is supposed to be 99 cents, and I was charged 10.99. I was charged 2 times from Apple Pay. That's too damn much.
Preferred solution: Full refund
User's recommendation: Be careful subscribing
Stockton, California
Payment has been made, I’m being blocked saying to my payment didn’t go through
I paid my prescription; my screen is being blocked, saying my payment failed. Could someone please have this resolved?
I want to continue enjoying my series. If not, refund my payment, please.
It also said I would be paying $6.99 for the first 6 months. I was charged twice; my bank took it off, as you can see in the screenshot of my payment.
- Good verity of movies and
- No 24 hr customer its been days
Preferred solution: Price reduction
User's recommendation: You can’t believe
Charlotte, North Carolina
I am still having issues using starz this is the second time this has happened after i purchase subcription my tv keeps displaying i have 6 active devices but theres only 1
Its a waste of time
After I subscribe, I'm unable to use the app. It keeps giving me an error saying I have 6 devices, but only 1.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didn’t order starz
Company fixed the issue and I have been provided with full refund.
Well, FINALLY got ahold of a rep for STARZ. THANK YOU Roxanna for a quick and seamless resolution and immediate return if funds to my account.
Nothing. I can't get a rep; the chat isn't connecting.
$69.99 out of my acct and I didn't order STARZ. I have questions and absolutely no answers.
User's recommendation: Didn’t order and can’t get customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Starz won't cancel my subscription unless I go to just answer i tried it and got no satisfaction and they charged another subscription this is unsatisfactory I won't do this again
Company fixed the issue and I have been provided with full refund. Tried to contact starz was sent to just answer with a fee.
Disputed with bank. Contact your bank and dispute charge.
Unable to cancel Starz without going to JustAnswer. Never worked, and I got charged again. Don't ever subscribe to Starz.
- No pros
- Unable to cancel
Preferred solution: Full refund
User's recommendation: Never subscribe to starz you can't cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRcvd FOUR charges due to Google's NEGLIGENT billing practices and STARZ EQUALLY incompetent assistance.
Requested assistance from STARZ chat, nothing but crickets on the chat, no notifications that they sent an email that I needed to 'verify' to move forward. NOTHING!
BUT! when I go to cancel, as I'd accepted an offer through Google, THEN I get PLEASE DON'T GO's! and offers all over. But still, no service response.
GOOGLE, as I've already accepted, and NOW need to cancel, is NOTORIOUSLY HORRID!
It doesn't matter if you've NEVER used the product or not, or if it's your money, FORGET IT! Once they have it, it's theirs!
- Are very good
- Shows that are good
- Limited content
- Zero customer service
Preferred solution: Full refund
User's recommendation: Sarz possibly.. Google, S long as you don't give them $$
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Noblesville, Indiana
Resolved: No live person/ no resolution
Company fixed the issue and I have been provided with full refund. Payment was refunded.
Reach out several ways and see what happens. If you haven't heard anything by the second week, you may want to dispute it.
I ordered the service and when I tried to watch it less than 2 hours later, it didn't play. I started a chat and got no response.
I received a message that I would receive an email within 48 hrs.
96 hours later, and I'm still waiting. The service is trash!
- Customer service
Preferred solution: Full refund
User's recommendation: Don't patronize Starz, they don't valve people
I am in this situation right now! It’s so frustrating, been trying to get ahold of someone for a week.!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, California
*** with putting my Starz on my TV so I wont be charged by cable co.
If you wont to talk to someone it is a 2nd party who you have to Pay $9.95 an do that by Chat I choose not to because they don't work for Starz an I know they are limited as to what can do for you(Done that w FB an a waste of time an money) Never again will I ever do that
Nothing happened. No answer.
It is not 24/7 like they said.
You need a better call center that can do the job 24/7. ????
- Have good programming
Preferred solution: Deliver product or service ordered
User's recommendation: If your 24/7 then the call should have been answered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cancelled my account and was still charged a 69.99 renewal fee, I tried calling customer many times , left my number for call back , first day no one called back…
I cancelled my account and was still charged a 69.99 renewal fee, I keep calling customer service and every rtime they call me back they hang up when I say hello you can never get in touch with anyone I spoke to one lady and she could not find my account so she stayed on phone but was silent on other line because I told her that was the email for account but she claim to see nothing but yet I have a charge on my credit card
- Nothing worthwhile to watch hence canceling it
Preferred solution: Full refund
Methuen, Massachusetts
I am trying to get on my massage channel Ian could not sign in
I have a smart TV. I am trying to sign into Starz and could not sign in.
I have been trying for two hours. I've spoken to representatives on the phone. I still cannot sign into my Starz account. Please, I need your help.
Call me back at 978-690-****. I need to be very quiet because my family is sleeping upstairs.
I've tried over and over again. I put my email address, and it says there is already an email address for the Starz account, but I put in my password, and it's not letting me sign in.
User's recommendation: I really don’t have anything to say I just want to get into my stars account to watch my TV series
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion for chargesmand duplicate charges
My call was dropped and not responded to. My problem still exists and I would like a response asap to resolve my issue
User's recommendation: Make sure you’re not being erroneously charged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Refund
They never responded via email or phone. They charged me $70 without letting me know, and I want my money back because they don't have anything to offer me streaming-wise.
Preferred solution: Full refund
User's recommendation: Don’t waste your money
Saint Paul, Minnesota
Paid subscript but says pick a plan
Paid subscript but wont let me on site . Says pick a plan so its not showing its paid!!!
What do I have to do if I cant get it in on two TVs ok n the house but it does in one tv??? Its one household and they are all. Mart TVs.??? I typed more than the 100 characters now, you time out when I wait on hold on a call you tell me I time out snd hang up.
Then you dont answer my questions on chat with Sarah. Chat bot.
- Deals
- No service on 2 out of 3 tvs in same household
Preferred solution: A working subscript for all TVs in ok n E h household .
User's recommendation: Answer the calls to help your customer!!
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So two accounts exist with two different emails that are yours and both have your banking information?? I guess that happened by magic.
You created the chaos and subsequently your own stress. (which btw if $25 and $40 charges cause stress, maybe remove streaming a premium channel from your wish list)