Starz
Starz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating from 425 reviews, with 15% likely to recommend; most customers report dissatisfaction, access problems, and repeated charges.
Key Takeaways for Future Customers
- Expect frequent issues with subscriptions and account access when reading Starz reviews.
- Be prepared to follow up persistently for refunds or billing corrections on memberships.
- Confirm cancellation and remove payment methods to avoid continued charges.
Negative Feedback / Risk Areas
- Recurring billing and unauthorized charges are common Starz customer complaints.
- Poor customer service with limited callbacks and unresponsive support for refunds.
- Access and login failures prevent using paid subscriptions despite payments.
Positive Feedback
Some users praise the content and channels and report successful resolutions when reaching a helpful representative.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating from 425 reviews, with 15% likely to recommend; most customers report dissatisfaction, access problems, and repeated charges.
Key Takeaways for Future Customers
- Expect frequent issues with subscriptions and account access when reading Starz reviews.
- Be prepared to follow up persistently for refunds or billing corrections on memberships.
- Confirm cancellation and remove payment methods to avoid continued charges.
Negative Feedback / Risk Areas
- Recurring billing and unauthorized charges are common Starz customer complaints.
- Poor customer service with limited callbacks and unresponsive support for refunds.
- Access and login failures prevent using paid subscriptions despite payments.
Positive Feedback
Some users praise the content and channels and report successful resolutions when reaching a helpful representative.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Log on issue, multiple account
- - Chat responses are slow and often disconnect.
- - Phone support hard to find; hours are limited.
- - TV sign-in caused duplicate charges.
Chat restores takes to long to get a response, then program easily gets disconnected. Phone service number difficult to find and only available a few hours a day for the east coast.
The TV app wont give me the option to sign in, so I opened new accounts. I now have paid twice this month plus have a third account on a 7 day free trial which will then make me pay 3 times.
I just want to talk with a live person to resolve this.
Cynthia Huffman
863-263-****
Cyndy.h@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI keep trying to renew at the promotional offers they make to everyone. It was $12/year in December. Now it’s $24/year. Mine runes out just before the last season if Outlander begins.
- - Stored card charged $69 without authorization, access to the service is difficult, current renewal is $12/year.
- - I want a refund and a $24/year plan.
Outlander is the only dhow I watch on Starz. I want the same offer ther are offering everyone but when I chose the $23/year option they swiped my stored credit card for $69!
What a terrible company! I always have trouble actually getting to the place whrre I can watch. All kinds of hoops to jump through!
After they said sorry to see you go and I tried to start over though I have several weeks left, they grabbed $69 from my stored credit card (which I did not authorize they store).
I want my money back and a new subscription for $24/year. I am at the end if a $12/year 2nd renewal now!
- I was given a great deal last year
- Bad customer service only open 9 to 5
Preferred solution: Price reduction
User's recommendation: Make sure you speak to someone in customer service before taking any action. They are more likely to help you with your request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Klamath Falls, Oregon
- - Billed on two accounts with different emails.
- - $25.99 Starz charge; 8 attempts; callbacks unreliable.
- - Refunded $25.99; $39.99 still owed.
I was billed on 2 accounts. Different emails.
I had no idea this was happening until December 2025 when I called my bank about the transactions. A $25.99 Starz charge appeared on my account. It has taken 8 attempts to get this resolved. If you call too many times and opt for a callback, they will not call this phone number back or they hang up.
Not one customer service representative, if that's what they call themselves, attempted to find either one of my accounts. I did not order quarterly billing. In December, I called customer service and I was refunded $25.99, but I'm still owed $39.99. I was told I was refunded the only amount of $25.99, but your company owes me for the stress, the rudest employees, and stealing customers' money.
Unbelievable. What a terrible way to treat people who give you jobs.
- Trials
- Cancelled but billed anyway
- Customer service
Preferred solution: Full refund
User's recommendation: The worse company for overbilling, terrible customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Terrible customer service. No callbacks or messages when issues come around.
- - Promo $15/year STARZ membership for 2024–2025.
- - Could not access STARZ; renewal charged $75 after cancellation; no customer service response.
Company fixed the issue and I have been provided with full refund. This refunded to account I used to pay. Keep sending emails they will respond, but I think the responsed my pissed consumer post.
Well, I had the subscription but never was able to access STARZ via television or phone. I attempted to call 10 to 12 times with no response via phone or email. I canceled before it renewed, but was still charged. I have attempted to contact them for three months.
Still no return messages or calls from STARZ. The renewal fee of $75 was taken from my card, and I still cannot get access to STARZ. Customer service still has not responded.
It's a rip-off. They do fraudulent procedures to get customers because they know customers would not pay for subscription renewals.
- Customer service sucks
- Getting in contact with your customer service to discuss this billing issue in person
Preferred solution: Full refund
User's recommendation: Don't get subscriptions, if you do take card off file use prepay so they can't just charge you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need Google starz canceled. I need $12.03 refunded back on my card ending in 6533.
I noticed last I asked for Google Starz to be canceled. I need my $12.03 put back on my card ending in 6533.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel one of my accounts
My account is supposed to be 99 cents, and I was charged 10.99. I was charged 2 times from Apple Pay. That's too damn much.
Preferred solution: Full refund
User's recommendation: Be careful subscribing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Worst Shows, Movies, Customer Service, and Billing
- - User says Starz has only one good series Outlander and dislikes the rest.
- - They report renewal issues and false refund emails.
Do what ever you can to contact the company. Start a dispute through your financial institute. Don't give up and don't cancel the dispute.
Their shows and movies are the worst! I got a notice I was renewed and immediately canceled my subscription. I contacted my CC company to pause the charge and they let it go through after I was told it would not go through. I checked back a week later to see my subscription was to end the next year!
I called my CC company back again and learned I was given the wrong information. I called Starz customer service and my subscription was canceled. I received 2 emails, one saying my subscription had been canceled and one that stated the refund was complete. None of that was true!
I called back to be told I would receive an email from billing.
I will continue to call every week to get my money refunded. I doubt that will happen since everything else has been an outright lie!
Do not trust this company they are thieves!!
- Have the worst programs
- And movies
- Are thieves
Preferred solution: Full refund
User's recommendation: Don't trust this company, they lie!
Stockton, California
Payment has been made, I’m being blocked saying to my payment didn’t go through
- - Paid for prescription, but the screen shows payment failed.
- - I want this resolved or a refund.
- - I was charged twice; my bank removed one charge.
I paid my prescription; my screen is being blocked, saying my payment failed. Could someone please have this resolved?
I want to continue enjoying my series. If not, refund my payment, please.
It also said I would be paying $6.99 for the first 6 months. I was charged twice; my bank took it off, as you can see in the screenshot of my payment.
- Good verity of movies and
- No 24 hr customer its been days
Preferred solution: Price reduction
User's recommendation: You can’t believe
Charlotte, North Carolina
I am still having issues using starz this is the second time this has happened after i purchase subcription my tv keeps displaying i have 6 active devices but theres only 1
Its a waste of time
After I subscribe, I'm unable to use the app. It keeps giving me an error saying I have 6 devices, but only 1.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didn’t order starz
Company fixed the issue and I have been provided with full refund.
Well, FINALLY got ahold of a rep for STARZ. THANK YOU Roxanna for a quick and seamless resolution and immediate return if funds to my account.
Nothing. I can't get a rep; the chat isn't connecting.
$69.99 out of my acct and I didn't order STARZ. I have questions and absolutely no answers.
User's recommendation: Didn’t order and can’t get customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peoria, Arizona
It was taken care of thank you
I have gotten the situation taken care of, thank you. Everything was taken care of when I called. They were very nice and polite.
York Village, Maine
Activating Starz
I was helped initially by the copilot, who then referred mee to a human rep. he was very helpful and was able to resolve my issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Starz won't cancel my subscription unless I go to just answer i tried it and got no satisfaction and they charged another subscription this is unsatisfactory I won't do this again
Company fixed the issue and I have been provided with full refund. Tried to contact starz was sent to just answer with a fee.
Disputed with bank. Contact your bank and dispute charge.
Unable to cancel Starz without going to JustAnswer. Never worked, and I got charged again. Don't ever subscribe to Starz.
- No pros
- Unable to cancel
Preferred solution: Full refund
User's recommendation: Never subscribe to starz you can't cancel
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRcvd FOUR charges due to Google's NEGLIGENT billing practices and STARZ EQUALLY incompetent assistance.
- - STARZ chat gave crickets and no verify email.
- - Cancelling after accepting a Google offer triggers PLEASE DON'T GO prompts but no help.
Requested assistance from STARZ chat, nothing but crickets on the chat, no notifications that they sent an email that I needed to 'verify' to move forward. NOTHING!
BUT! when I go to cancel, as I'd accepted an offer through Google, THEN I get PLEASE DON'T GO's! and offers all over. But still, no service response.
GOOGLE, as I've already accepted, and NOW need to cancel, is NOTORIOUSLY HORRID!
It doesn't matter if you've NEVER used the product or not, or if it's your money, FORGET IT! Once they have it, it's theirs!
- Are very good
- Shows that are good
- Limited content
- Zero customer service
Preferred solution: Full refund
User's recommendation: Sarz possibly.. Google, S long as you don't give them $$
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, California
*** with putting my Starz on my TV so I wont be charged by cable co.
If you wont to talk to someone it is a 2nd party who you have to Pay $9.95 an do that by Chat I choose not to because they don't work for Starz an I know they are limited as to what can do for you(Done that w FB an a waste of time an money) Never again will I ever do that
Nothing happened. No answer.
It is not 24/7 like they said.
You need a better call center that can do the job 24/7. ????
- Have good programming
Preferred solution: Deliver product or service ordered
User's recommendation: If your 24/7 then the call should have been answered
I sent an email in December and detailed everything. I received a vague response, I responded to that email and my issue was resolved.
I was refunded. Hope this helps.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Noblesville, Indiana
Resolved: No live person/ no resolution
- - Video won't play after ordering.
- - I started a chat and got no response, and I was told I'd receive an email within 48 hours, but it's been 96 hrs.
Company fixed the issue and I have been provided with full refund. Payment was refunded.
Reach out several ways and see what happens. If you haven't heard anything by the second week, you may want to dispute it.
I ordered the service and when I tried to watch it less than 2 hours later, it didn't play. I started a chat and got no response.
I received a message that I would receive an email within 48 hrs.
96 hours later, and I'm still waiting. The service is trash!
- Customer service
Preferred solution: Full refund
User's recommendation: Don't patronize Starz, they don't valve people
I am in this situation right now! It’s so frustrating, been trying to get ahold of someone for a week.!
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So two accounts exist with two different emails that are yours and both have your banking information?? I guess that happened by magic.
You created the chaos and subsequently your own stress. (which btw if $25 and $40 charges cause stress, maybe remove streaming a premium channel from your wish list)