Starz
Starz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating based on 428 reviews. Only 15% would recommend, 67% won’t reuse, and 31% request better customer service. Common pros: good movies and channels. Common cons: automatic billing, double charges, access and cancellation problems, and frequent refund requests.
Key Takeaways for Future Customers
- Expect mixed Starz reviews with persistent subscription and billing hassles.
- Prepare to document cancellations and request refunds if charged erroneously.
Negative Feedback / Risk Areas
- Frequent billing errors and duplicate charges with difficulty obtaining refunds.
- Poor customer service response, long holds, dropped calls, and unhelpful chat.
- Login, app access, and device activation failures leaving paid users without service.
Positive Feedback
Some users praise the content selection and specific series; a few report helpful representatives resolving issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating based on 428 reviews. Only 15% would recommend, 67% won’t reuse, and 31% request better customer service. Common pros: good movies and channels. Common cons: automatic billing, double charges, access and cancellation problems, and frequent refund requests.
Key Takeaways for Future Customers
- Expect mixed Starz reviews with persistent subscription and billing hassles.
- Prepare to document cancellations and request refunds if charged erroneously.
Negative Feedback / Risk Areas
- Frequent billing errors and duplicate charges with difficulty obtaining refunds.
- Poor customer service response, long holds, dropped calls, and unhelpful chat.
- Login, app access, and device activation failures leaving paid users without service.
Positive Feedback
Some users praise the content selection and specific series; a few report helpful representatives resolving issues.
Media from reviews
Philadelphia, Pennsylvania
I ordered the stars and didn’t get took out of my account
YesYesI ordered stars it took money out of account t but did t get starzi really wa ted watch few movies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI keep trying to renew at the promotional offers they make to everyone. It was $12/year in December. Now it’s $24/year. Mine runes out just before the last season if Outlander begins.
- - Stored card charged $69 without authorization, access to the service is difficult, current renewal is $12/year.
- - I want a refund and a $24/year plan.
Outlander is the only dhow I watch on Starz. I want the same offer ther are offering everyone but when I chose the $23/year option they swiped my stored credit card for $69!
What a terrible company! I always have trouble actually getting to the place whrre I can watch. All kinds of hoops to jump through!
After they said sorry to see you go and I tried to start over though I have several weeks left, they grabbed $69 from my stored credit card (which I did not authorize they store).
I want my money back and a new subscription for $24/year. I am at the end if a $12/year 2nd renewal now!
- I was given a great deal last year
- Bad customer service only open 9 to 5
Preferred solution: Price reduction
User's recommendation: Make sure you speak to someone in customer service before taking any action. They are more likely to help you with your request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Klamath Falls, Oregon
- - Billed on two accounts with different emails.
- - $25.99 Starz charge; 8 attempts; callbacks unreliable.
- - Refunded $25.99; $39.99 still owed.
I was billed on 2 accounts. Different emails.
I had no idea this was happening until December 2025 when I called my bank about the transactions. A $25.99 Starz charge appeared on my account. It has taken 8 attempts to get this resolved. If you call too many times and opt for a callback, they will not call this phone number back or they hang up.
Not one customer service representative, if that's what they call themselves, attempted to find either one of my accounts. I did not order quarterly billing. In December, I called customer service and I was refunded $25.99, but I'm still owed $39.99. I was told I was refunded the only amount of $25.99, but your company owes me for the stress, the rudest employees, and stealing customers' money.
Unbelievable. What a terrible way to treat people who give you jobs.
- Trials
- Cancelled but billed anyway
- Customer service
Preferred solution: Full refund
User's recommendation: The worse company for overbilling, terrible customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Terrible customer service. No callbacks or messages when issues come around.
- - Promo $15/year STARZ membership for 2024–2025.
- - Could not access STARZ; renewal charged $75 after cancellation; no customer service response.
Company fixed the issue and I have been provided with full refund. This refunded to account I used to pay. Keep sending emails they will respond, but I think the responsed my pissed consumer post.
Well, I had the subscription but never was able to access STARZ via television or phone. I attempted to call 10 to 12 times with no response via phone or email. I canceled before it renewed, but was still charged. I have attempted to contact them for three months.
Still no return messages or calls from STARZ. The renewal fee of $75 was taken from my card, and I still cannot get access to STARZ. Customer service still has not responded.
It's a rip-off. They do fraudulent procedures to get customers because they know customers would not pay for subscription renewals.
- Customer service sucks
- Getting in contact with your customer service to discuss this billing issue in person
Preferred solution: Full refund
User's recommendation: Don't get subscriptions, if you do take card off file use prepay so they can't just charge you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need Google starz canceled. I need $12.03 refunded back on my card ending in 6533.
I noticed last I asked for Google Starz to be canceled. I need my $12.03 put back on my card ending in 6533.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel one of my accounts
My account is supposed to be 99 cents, and I was charged 10.99. I was charged 2 times from Apple Pay. That's too damn much.
Preferred solution: Full refund
User's recommendation: Be careful subscribing
York Village, Maine
Resolved: Activating Starz
I was helped initially by the copilot, who then referred mee to a human rep. he was very helpful and was able to resolve my issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Worst Shows, Movies, Customer Service, and Billing
- - User says Starz has only one good series Outlander and dislikes the rest.
- - They report renewal issues and false refund emails.
Do what ever you can to contact the company. Start a dispute through your financial institute. Don't give up and don't cancel the dispute.
Their shows and movies are the worst! I got a notice I was renewed and immediately canceled my subscription. I contacted my CC company to pause the charge and they let it go through after I was told it would not go through. I checked back a week later to see my subscription was to end the next year!
I called my CC company back again and learned I was given the wrong information. I called Starz customer service and my subscription was canceled. I received 2 emails, one saying my subscription had been canceled and one that stated the refund was complete. None of that was true!
I called back to be told I would receive an email from billing.
I will continue to call every week to get my money refunded. I doubt that will happen since everything else has been an outright lie!
Do not trust this company they are thieves!!
- Have the worst programs
- And movies
- Are thieves
Preferred solution: Full refund
User's recommendation: Don't trust this company, they lie!
Stockton, California
Payment has been made, I’m being blocked saying to my payment didn’t go through
- - Paid for prescription, but the screen shows payment failed.
- - I want this resolved or a refund.
- - I was charged twice; my bank removed one charge.
I paid my prescription; my screen is being blocked, saying my payment failed. Could someone please have this resolved?
I want to continue enjoying my series. If not, refund my payment, please.
It also said I would be paying $6.99 for the first 6 months. I was charged twice; my bank took it off, as you can see in the screenshot of my payment.
- Good verity of movies and
- No 24 hr customer its been days
Preferred solution: Price reduction
User's recommendation: You can’t believe
Charlotte, North Carolina
I am still having issues using starz this is the second time this has happened after i purchase subcription my tv keeps displaying i have 6 active devices but theres only 1
Its a waste of time
After I subscribe, I'm unable to use the app. It keeps giving me an error saying I have 6 devices, but only 1.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didn’t order starz
Company fixed the issue and I have been provided with full refund.
Well, FINALLY got ahold of a rep for STARZ. THANK YOU Roxanna for a quick and seamless resolution and immediate return if funds to my account.
Nothing. I can't get a rep; the chat isn't connecting.
$69.99 out of my acct and I didn't order STARZ. I have questions and absolutely no answers.
User's recommendation: Didn’t order and can’t get customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp my account is not working
- - My call was disconnected while on hold.
- - I paid for an account in February and can't access it.
- - Please call me at 865755****.
No customer service at allMy known user name and password are being deniedThey are correct
I was on hold you disconnected my call
I have an account I paid for it in February
I cannot get into my account
You are giving me an error message
I have checked my account email and password please call me
865755****
- Bad customer service
Preferred solution: My account is not responding
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLog on issue, multiple account
- - Chat responses are slow and often disconnect.
- - Phone support hard to find; hours are limited.
- - TV sign-in caused duplicate charges.
Chat restores take too long to get a response, then the program easily gets disconnected. The phone service number is difficult to find and only available a few hours a day for the East Coast.
The TV app won't give me the option to sign in, so I opened new accounts. I now have paid twice this month plus have a third account on a 7 day free trial, which will then make me pay 3 times.
I just want to talk with a live person to resolve this. Cynthia Huffman 863-263-**** Cyndy.h@***.com
Preferred solution: A phone call with a live person.
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
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Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is a scam call me back you are scamming me
Stop, this is a terrible company.
I paid for this account in February.
I cannot get into the account.
I know my account name and password.
I was on hold, disconnected.
- Bad customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get into app
I complained through pissed consumer, but never heard anything from starz. I finally called on my own and had to wait 20 minutes to speak to someone. Even then I didn’t get to Satisfactory solution to my problem.
I thought I was already subscribed to STARZ. However it wont let me in so I put in my email and my password its still asked me for a different email and a different password over and over again, and I simply cannot get in!
User's recommendation: Do not use starz
Columbus, Ohio
Refund
Did not resolve the problem. I was charged $11 and some change to my account.
I no longer want this and didn't mean to get this. I want it canceled, and I want my money back.
Preferred solution: Full refund
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So two accounts exist with two different emails that are yours and both have your banking information?? I guess that happened by magic.
You created the chaos and subsequently your own stress. (which btw if $25 and $40 charges cause stress, maybe remove streaming a premium channel from your wish list)