Starz
Starz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating from 431 reviews; consumers are mostly dissatisfied and only 14% would likely recommend. Reviews cite good movies and channels but frequent issues with automatic billing, refunds, and access problems.
Key Takeaways for Future Customers
- Read Starz reviews for billing and subscription experiences before subscribing.
- Be prepared to request a refund; many customers ask for refunds after accidental charges.
- Contacting customer service for membership help may be slow or unsuccessful.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, double charges, and cancellation issues.
- Poor customer service response and difficulty reaching live support for refunds or access.
- Frequent access and app login problems across devices and regions.
Positive Feedback
Users note good content, movies, and channels when the service works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has a 1.7 star rating from 431 reviews; consumers are mostly dissatisfied and only 14% would likely recommend. Reviews cite good movies and channels but frequent issues with automatic billing, refunds, and access problems.
Key Takeaways for Future Customers
- Read Starz reviews for billing and subscription experiences before subscribing.
- Be prepared to request a refund; many customers ask for refunds after accidental charges.
- Contacting customer service for membership help may be slow or unsuccessful.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, double charges, and cancellation issues.
- Poor customer service response and difficulty reaching live support for refunds or access.
- Frequent access and app login problems across devices and regions.
Positive Feedback
Users note good content, movies, and channels when the service works.
Media from reviews
San Jose, California
Need help getting my tv connected to my subscription
Very satisfied
Very helpful and pleasant. Walked me through what I needed to do step by step. Much more efficient and talking to a real person was much more effective than on- line support and chat!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI keep trying to renew at the promotional offers they make to everyone. It was $12/year in December. Now it’s $24/year. Mine runes out just before the last season if Outlander begins.
- - Stored card charged $69 without authorization, access to the service is difficult, current renewal is $12/year.
- - I want a refund and a $24/year plan.
Outlander is the only dhow I watch on Starz. I want the same offer ther are offering everyone but when I chose the $23/year option they swiped my stored credit card for $69!
What a terrible company! I always have trouble actually getting to the place whrre I can watch. All kinds of hoops to jump through!
After they said sorry to see you go and I tried to start over though I have several weeks left, they grabbed $69 from my stored credit card (which I did not authorize they store).
I want my money back and a new subscription for $24/year. I am at the end if a $12/year 2nd renewal now!
- I was given a great deal last year
- Bad customer service only open 9 to 5
Preferred solution: Price reduction
User's recommendation: Make sure you speak to someone in customer service before taking any action. They are more likely to help you with your request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Klamath Falls, Oregon
- - Billed on two accounts with different emails.
- - $25.99 Starz charge; 8 attempts; callbacks unreliable.
- - Refunded $25.99; $39.99 still owed.
I was billed on 2 accounts. Different emails.
I had no idea this was happening until December 2025 when I called my bank about the transactions. A $25.99 Starz charge appeared on my account. It has taken 8 attempts to get this resolved. If you call too many times and opt for a callback, they will not call this phone number back or they hang up.
Not one customer service representative, if that's what they call themselves, attempted to find either one of my accounts. I did not order quarterly billing. In December, I called customer service and I was refunded $25.99, but I'm still owed $39.99. I was told I was refunded the only amount of $25.99, but your company owes me for the stress, the rudest employees, and stealing customers' money.
Unbelievable. What a terrible way to treat people who give you jobs.
- Trials
- Cancelled but billed anyway
- Customer service
Preferred solution: Full refund
User's recommendation: The worse company for overbilling, terrible customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Terrible customer service. No callbacks or messages when issues come around.
- - Promo $15/year STARZ membership for 2024–2025.
- - Could not access STARZ; renewal charged $75 after cancellation; no customer service response.
Company fixed the issue and I have been provided with full refund. This refunded to account I used to pay. Keep sending emails they will respond, but I think the responsed my pissed consumer post.
Well, I had the subscription but never was able to access STARZ via television or phone. I attempted to call 10 to 12 times with no response via phone or email. I canceled before it renewed, but was still charged. I have attempted to contact them for three months.
Still no return messages or calls from STARZ. The renewal fee of $75 was taken from my card, and I still cannot get access to STARZ. Customer service still has not responded.
It's a rip-off. They do fraudulent procedures to get customers because they know customers would not pay for subscription renewals.
- Customer service sucks
- Getting in contact with your customer service to discuss this billing issue in person
Preferred solution: Full refund
User's recommendation: Don't get subscriptions, if you do take card off file use prepay so they can't just charge you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill not working
I cleared cookies, uninstalled and reinstalled the app on smart devices as well as my phone app, reset my routers still nothing. And you have no way to speak with a real person to help you with trouble shooting.
Which I feel is very unprofessional.
At least with Disney when I faces these issues they had Disney up back and running with no problem. They trouble shooted asked for the error message and my IP and everything was back to normal haven't had a problem since.
My Starz is still not working; they are full of it. I did every troubleshooting tip multiple times, even rebooted the router did all of this for a month, still nothing.
The app is not working properly either the browser android nothing, iPad. I'm so over it and them. One message says 'not available in my country' or 'not connected to the Internet,' which I know is BS. Everything else is working fine at my home.
It won't sign you in; the page just refreshes without signing in.
You can't sign in at all they told me my issue was uncommon. Yeah, okay, full of it.
- Have some shows i really love
- Its not working
Preferred solution: Starts back working or a full refund and extra for the inconvenience and frustration for something people pay for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need Google starz canceled. I need $12.03 refunded back on my card ending in 6533.
I noticed last I asked for Google Starz to be canceled. I need my $12.03 put back on my card ending in 6533.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel one of my accounts
My account is supposed to be 99 cents, and I was charged 10.99. I was charged 2 times from Apple Pay. That's too damn much.
Preferred solution: Full refund
User's recommendation: Be careful subscribing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease cancel my subscription.I did it by accident
I accidentally set up stars on my phone and my TV. I did not mean to; it was an accident, and I would like it to be canceled.
York Village, Maine
Resolved: Activating Starz
I was helped initially by the copilot, who then referred mee to a human rep. he was very helpful and was able to resolve my issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Worst Shows, Movies, Customer Service, and Billing
- - User says Starz has only one good series Outlander and dislikes the rest.
- - They report renewal issues and false refund emails.
Do what ever you can to contact the company. Start a dispute through your financial institute. Don't give up and don't cancel the dispute.
Their shows and movies are the worst! I got a notice I was renewed and immediately canceled my subscription. I contacted my CC company to pause the charge and they let it go through after I was told it would not go through. I checked back a week later to see my subscription was to end the next year!
I called my CC company back again and learned I was given the wrong information. I called Starz customer service and my subscription was canceled. I received 2 emails, one saying my subscription had been canceled and one that stated the refund was complete. None of that was true!
I called back to be told I would receive an email from billing.
I will continue to call every week to get my money refunded. I doubt that will happen since everything else has been an outright lie!
Do not trust this company they are thieves!!
- And movies
- Are thieves
- Have the worst programs
Preferred solution: Full refund
User's recommendation: Don't trust this company, they lie!
Cortland, New York
No answer
Not good at all. I can never get an answer and I have gone thru this several times. As far as starz it self i wasn't very satisfied with it.
Stockton, California
Payment has been made, I’m being blocked saying to my payment didn’t go through
- - Paid for prescription, but the screen shows payment failed.
- - I want this resolved or a refund.
- - I was charged twice; my bank removed one charge.
I paid my prescription; my screen is being blocked, saying my payment failed. Could someone please have this resolved?
I want to continue enjoying my series. If not, refund my payment, please.
It also said I would be paying $6.99 for the first 6 months. I was charged twice; my bank took it off, as you can see in the screenshot of my payment.
- Good verity of movies and
- No 24 hr customer its been days
Preferred solution: Price reduction
User's recommendation: You can’t believe
Charlotte, North Carolina
I am still having issues using starz this is the second time this has happened after i purchase subcription my tv keeps displaying i have 6 active devices but theres only 1
Its a waste of time
After I subscribe, I'm unable to use the app. It keeps giving me an error saying I have 6 devices, but only 1.
Preferred solution: Full refund
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Lewisville, Texas
Did not address my concerns
Poor service You offer a free week, and then expe t 7.99 payment right away. You also did not accept any if my credit catds. Payment You wrote was on April 30th, but obviously you tried to take out the payment ahead if time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didn’t order starz
Company fixed the issue and I have been provided with full refund.
Well, FINALLY got ahold of a rep for STARZ. THANK YOU Roxanna for a quick and seamless resolution and immediate return if funds to my account.
Nothing. I can't get a rep; the chat isn't connecting.
$69.99 out of my acct and I didn't order STARZ. I have questions and absolutely no answers.
User's recommendation: Didn’t order and can’t get customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp my account is not working
- - My call was disconnected while on hold.
- - I paid for an account in February and can't access it.
- - Please call me at 865755****.
No customer service at allMy known user name and password are being deniedThey are correct
I was on hold you disconnected my call
I have an account I paid for it in February
I cannot get into my account
You are giving me an error message
I have checked my account email and password please call me
865755****
- Bad customer service
Preferred solution: My account is not responding
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So two accounts exist with two different emails that are yours and both have your banking information?? I guess that happened by magic.
You created the chaos and subsequently your own stress. (which btw if $25 and $40 charges cause stress, maybe remove streaming a premium channel from your wish list)