Catherine J Obh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Good job!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Your employee did a wonderful job! It is so good to be able to talk to a live person on the phone about an issue that needs to be resolved. I wish Google had the same solution.

View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Orlando, Florida

Horrifying treatment, multiple charges.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Starz - Horrifying treatment, multiple charges.
Contains 1 confidential file for company representatives

Signed up for Starz on a promotion, they billed me a full year and promotion price. 3weeks later, multiple calls and emails they denied it until I finally had bank send proof.

Then they refunded the original error, kept money for my new year subscription, canceled it and told me he was doing me the favor because "they don't do refunds". So they stole the money, hid it, then still canceled the subscription I actually paid for.

View full review

User's recommendation: Never. This isn't even 1st time they've done this.

Kenneth W Iwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why on my phone I can get everything and on my TV it's telling me to choose a plan which already subscription to the streaming service Starz paid for pr

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Why on my phone I can get everything and on my TV it's telling me to choose a plan which...

For one, when somebody calls, they can have a representative answer the phone. I pay money every month for a subscription that I can't watch on my TV.

View full review
Loss:
$11
Pros:
  • Have good programming
Cons:
  • I can get everything on my phone but i can on my tv on certain movies or series they telling me to choose a plan which i already have subscription to the streaming service

Preferred solution: Price reduction

Anonymous
map-marker Lexington, South Carolina

Charged twice and still can not watch stars on my tv

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Starz - Charged twice and still can not watch stars on my tv

I had just ordered STARZ last night and apparently it will not let me have any access to watch it on my TV or on my iPhone. It says too many devices are being used at this time and I havent even had the opportunity to use it at all and not only that it charged me twice For the services which I have not used and what is on there says Kayla or kids which is clearly not myself so Im not sure how that got on there

View full review
Resolved
Doreen G Ahx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They evil and steal money from peoples accounts. I constantly tried to the unsubscribe but they constantly steal money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 06, 2025

Company fixed the issue and I have been provided with apology. They finally unsubscribed me and stopped charging my account.

Original review Jan 07, 2025

I called repeatedly to cancel my subscription but they constantly steal money. Never deal with thieves like Stars.

The movies are disgusting and there is nothing that I ever wanted to watch anyway. UNSUBSCRIBE ME NOWn

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: Never trust Stars to unsubscribe you.

Bonnie C Aky

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was charged 3 different times 3 different amount one being 18something than 10 and 8

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

I was charged almost 40 dollars when I renewed my subscription. This is unacceptable.

I was charged three different times, one being 18-something, then 10-something, and lastly 8-something. I want my money back.

View full review
Loss:
$38
Cons:
  • Charged 3 different times

Preferred solution: Full refund

User's recommendation: Definitely wouldn't recommend this streaming channel

Kayvon Ivs
map-marker Gainesville, Florida

Charged for STARZ when I had already canceled

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Charged for STARZ when I had already canceled

I hate the customer service you offer. It sucks!!!

I want my money back today or Im filing a grievance. Do we understand each other???

View full review
Resolved
Judea Dxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Liverpool, New York

Resolved: I want my refund

Ive been asking and deactivating this for months and still being charged to my bank account, but have no email joined to starz so I cant even watch it , costumer service cant find my account connected with my email , I want my refund from December 2023 10.99 a month, and deactivate it ! I was told I cant have the account deactivated till I speak to someone and I bn waiting since November and nothing

View full review
Wanda C Ict

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Cancel subscription to STARZ

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I do not wish to continue with my STARZ subscription. It was not user-friendly with the remote; programs were OK, but I have decided that I do not want STARZ anymore.

So, please delete my subscription and do not charge my card anymore. My experience has not been what I expected it to be.

Therefore, I have made this decision that I do not want to have this subscription any longer. Please cancel immediately.

View full review
Nadine V Yne

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Constant buffering, too many devices, unable to sign in, terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 29, 2024

Again, I called customer service and I was told to check my managed devices. Apparently, I was only allowed six devices, however, I’ve only been using three devices to access the STARZ account.

I went into my account, then settings to manage devices. I found 26 devices on my account.

I deleted all but four of the devices. It appears that I can now access my STARZ series, but it’s still difficult to access the actual series and not be shuffled into the subscription loop.

Original review Dec 23, 2024
About a month ago, I was offered a promotion to sign up for a year. They double-charged me.

It took hours for a customer to resolve this. I signed up for Outlander. I tried to watch the episodes, but every 60 seconds the app would start buffering. Once again, I had to spend hours trying to get hold of customer service.

STARZ finally admitted that it was not my fault and they were working on a solution. It took so long that I bought the DVDs on Amazon. I tried to watch again, but I was unable to sign in. The sign-in program was running on a loop, so every time I attempted to sign in or log in, it would loop back to the beginning.

Customer service is very difficult to get hold of a human representative. Customer support is only available from 9 am to 5 pm, Monday to Friday.

If I email the problem, I will get three responses from three different people. I am surprised STARZ is still in business.
View full review
Loss:
$40
Pros:
  • Outlander series
Cons:
  • Will not allow me to login - loops back to the beginning
  • Constant buffering while trying to watch the series
  • Monday to friday

Preferred solution: Full refund

User's recommendation: Avoid STARZ!!! Do not sign up, even if the promotion looks attractive!

Resolved
Tyre Uqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sioux Falls, South Dakota

Resolved: Please give me a call to resolve my problem

I am still waiting for someone to call me. I cannot set up stars. My old email is in the way which ends with NVC that email has to be removed so I can enter my present email which is venture communication somebody please give me a call on 605-380-****

View full review
Kenneth W Iwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to cancel my subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've been paying my monthly bill for Starz faithfully, but now I can't access the Starz app. It says my password is incorrect.

I've tried to change it, but I can't.

I just want to cancel my subscription. I'm tired of dealing with Starz; I'm highly disappointed.

View full review
Loss:
$33
Pros:
  • I like a lot of the series

Preferred solution: Full refund

User's recommendation: I don't recommend Starz

Juan N Rxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Trenton, New Jersey

Issues logging in

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been trying to sign in to your app for over a week since I purchased your services once again. It is much easier to reach someone at the White House than your customer service department.

It's ridiculous. At this point, I just want to cancel my subscription and get my money back.

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Troy W Nqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They connect you with a computer instead of talking with the customer, which makes it harder to get anything done.

View full review
Loss:
$60
Pros:
  • Good shows
Cons:
  • Wont cancel my subscription

Preferred solution: Just cancel it

Bonnie S Xhx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cancelled Starz and they keep charging me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have cancelled many times but keep getting charged. I called and spoke to a representative.

I didn't request a refund and she reassured me that it was cancelled and I would no longer be charged. Unfortunately, I was charged again.

Now, I want a refund for more than the last charge. It's ridiculous!

View full review
Loss:
$54
Pros:
  • Nine
Cons:
  • Movie and show selections are terrible

Preferred solution: Full refund

User's recommendation: Do not subscribe

DEMOND C Njc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cause I can never get in touch with anyone.Been getting double charged for a year.I got Starz thru Amazon prime,My next bill thru prime is October 11,2024 and yall just took a payment out last night v

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cause I can never get in touch with anyone.Been getting double charged for a year.I got...

I'm getting billed twice for Starz. They just took a payment from my card and are going to charge me again on October 11 through Starz. This has been going on for a year or so.

View full review

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article