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Starz

Starz

www.starz.com
What is your customer experience with Starz?

Starz Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Starz has 1.9 star rating based on 479 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Starz to a friend or colleague.

  • Rating Distribution
  • Pros: Good movies, Good content, Great channels.
    Cons: Automatic billing, Double charge you, Can not access.

View full overview ›

Media from reviews

Starz - I got the a promotion
Starz - BillingStarz - Billing - Image 2Starz - BillingStarz - Billing - Image 2Starz - Billing - Image 3Why on my phone I can get everything and on my TV it's telling me to choose a plan which...
View all media ›

What Users Say About Starz?

45%

of Users warn about poor customer service and issues with cancellation.

Never trust Stars to unsubscribe you.

They won’t help you when you need it.

25%

of Users caution against signing up for STARZ due to billing and hidden charges.

Never use STARZ, they’re completely dirty and they won’t help you when you need it.

They have a pattern of double charging subscribers.

15%

of Users express dissatisfaction with STARZ programming or subscription value.

I can’t afford Stars & there is nothing I want to watch on star.

Be wary of Starz's special offers. Nothing special about them.

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Madlyn Ksf
map-marker Summerville, South Carolina

No one has called me or reach out to me as of yet... I will not recommend at all

Nothing trying to charge me more money . I'm very not happy with my experience with you guy's .

I haven't heard nor has anyone reached out to me.. I don't want the secerpition

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Resolved
Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Billing

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Starz - Billing
Starz - Billing - Image 2
Updated by user Mar 26, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 10, 2025

No, they billed me although I have no subscription. There's their chat and no one responded.

I called and was told the wait time was 20 minutes, so I opted for a callback. Never got a callback for an hour and twenty minutes so I called back and waited on the phone. I was told they don't do refunds. I was told it was under review.

No remedy was offered even though a refund is the only acceptable remedy. Now, I am waiting to see if I can get my own money back.

View full review
Loss:
$12
Cons:
  • Unfair business practices
  • No acknowledgement of their error
  • No recourse

Preferred solution: Full refund

User's recommendation: Not worth it

Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker De Pere, Wisconsin

Billing

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Starz - Billing
Starz - Billing - Image 2
Starz - Billing - Image 3
Updated by user Mar 14, 2025

This subscription was cancelled January 3, 2025–yet they still took money on March 8, 2025

Updated by user Mar 14, 2025

As of today, March14, 2025, Starz has not followed up and I have not received a refund. I will NEVER be a Starz customer again. I don’t know if their policy is to wait a certain number of days before it’s issued, but I don’t care because MY policy is not to have money taken out of an account after I have canceled the subscription.

Original review Mar 10, 2025
I had canceled Starz a couple of months ago. I noticed I was billed for it again March 8, 2025.

I tried to take care of it on chat a couple of days ago. No one ever answered the chat. So I waited until today and called at 10:19 a.m. The message said the wait time was 20 minutes.

At 11:43 a.m. I still hadnt received a call back, so I called again. After quite a wait, someone finally answered-and of course we had to play 20 questionseven more irritating. Even though it was THEIR mistake, and they did acknowledge that I didnt have an active account, and they also acknowledged that I, in fact, had been billed and they have my money.

THEN I got an email that said that it was under review and they dont usually do refunds. The ONLY remedy for this is a refund. It wasnt MY mistake, it was THEIRS.

So now I am waiting to hearby email, mind youwhether or not I get a refund because it is under review. I want my money back because 1) I dont have an active account even though they took the money for it, 2) because it IS MY money, 3) because they offered no remedy, 4) because they said they dont do refunds, 5) because it is NOT up to them how MY money gets spent, 6) because I shouldnt have to correct mistakes that are NOT mine, and 7) because I should not have had to spend this much time trying to get THEIR mistake resolved.
View full review
Loss:
$12
Cons:
  • Stole my money and have not returned it

Preferred solution: Full refund

User's recommendation: Don’t do it, unless of course, you like paying and fixing the mistakes or others!

1 comment
Lori C Mbc

This was finally resolved with a refund for both months. I couldn’t get back in to edit the review.

But I will still never be a Starz customer again. This should never have happened

Joan R Kaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got the a promotion

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Starz - I got the a promotion

I ended up getting a promotion saying to get 3 months for $2.99 and then after, stop after the 3 months were over that we were paid the regular price. Every time I go in to watch a movie, it is telling me to reactivate, and I don't understand if I already paid it.

Am I supposed to pay it after the 2 months or 3 months are over? Why is it charging me more money?

View full review

Preferred solution: I would like it to stay on I love watching movies on Starz

User's recommendation: I still will recommend but wit better details

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Orlando, Florida

Horrifying treatment, multiple charges.

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Starz - Horrifying treatment, multiple charges.
Contains 1 confidential file for company representatives

Signed up for Starz on a promotion, they billed me a full year and promotion price. 3weeks later, multiple calls and emails they denied it until I finally had bank send proof.

Then they refunded the original error, kept money for my new year subscription, canceled it and told me he was doing me the favor because "they don't do refunds". So they stole the money, hid it, then still canceled the subscription I actually paid for.

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User's recommendation: Never. This isn't even 1st time they've done this.

Kenneth W Iwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why on my phone I can get everything and on my TV it's telling me to choose a plan which already subscription to the streaming service Starz paid for pr

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Why on my phone I can get everything and on my TV it's telling me to choose a plan which...

For one, when somebody calls, they can have a representative answer the phone. I pay money every month for a subscription that I can't watch on my TV.

View full review
Loss:
$11
Pros:
  • Have good programming
Cons:
  • I can get everything on my phone but i can on my tv on certain movies or series they telling me to choose a plan which i already have subscription to the streaming service

Preferred solution: Price reduction

Resolved
Stanley C Efy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: My email doesn’t supposedly exist when I signed up I used it

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Updated by user Mar 24, 2025

Company fixed the issue and I have been provided with apology. I canceled my charge card

Updated by user Mar 10, 2025

Do Not Subscribe. Impossible to make contact. 1000% Automated

Original review Mar 09, 2025

No help at all. I bought the $3 a month option for three months.

I clicked on it and it was a deal for half a year for $17.99, so I clicked on it and paid for it. However, when I tried to get on my STARZ app, it said my email did not exist, so I can't stream it onto my TV. It's not on my iPhone or my iPad.

I paid the money and I can't talk to a representative. I've tried for hours and hours today, so I don't know how this works.

View full review
Loss:
$18
Cons:
  • Impossible to get on

Preferred solution: Full refund

User's recommendation: Don’t buy Starz

Resolved
Sheron J Ihw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Resolved: It was time to renew or csnvel. I cancelled but they were charging me for another month (I cancelled the day before). As I was cancelling a popup offered me $29,** /year but charged me $69.**.

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Updated by user Mar 15, 2025

Company fixed the issue and I have been provided with product or service ordered.

Original review Mar 11, 2025

It wss time to renew or cancel my subscriptiom. I cancelled.

But they were charging me an extra month. As I continued to cancel they offered me a promotion of $29.** + tax/year but they billed me the full amount of $69.** +tax They have already taken my money!

View full review

User's recommendation: Donʼt even bother! So sick of having my moneu stolen by unscrupulous people!

Resolved
Joan G Cdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Illegal transactions

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The Starz subscription was cancelled in August 2024. An unauthorized transaction was attempted on my debit card on January 26, 2025, by Starz.

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Preferred solution: Stop trying to access my debit card.

Davudul H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1 device not working

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Call me +966509****96. One of my devices is not working.

I already subscribed to a 5-device package.

Please resolve my problem. I am trying to call and email as well.

View full review
kinshasa t

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I was charged $13.14 for a subscription. I canceled before the free trial was up. I have been calling you trying to get a refund, and no one has responded back to me yet.

View full review
Loss:
$13

Preferred solution: Full refund

Thomas W Lnr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

STARZ CHARGED MY CREDIT CARD 45 DOLLARS WITHOUT TALKING TO ME.

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Updated by user Apr 04, 2025

I DON'T THINK IT'S FAIR PRACTICE, TO CHARGE A INDIVIDUALS ACCOUNT WITHOUT SPEAKING WITH THEM THROUGH PHONE CALLS OR EMAILS, SO THE ONLY THING THAT SARAH COULD DO WAS CANCEL MY SUBSCRIPTION

Original review Apr 03, 2025

Contact me before charging my account STAY AWARE OF STARZ ACCOUNT POLICY, I'M NOT HAPPY WITH STARZ, FOR THE PRACTICE THAT THERE USING

View full review
Anonymous
map-marker Lexington, South Carolina

Charged twice and still can not watch stars on my tv

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Starz - Charged twice and still can not watch stars on my tv

I had just ordered STARZ last night and apparently it will not let me have any access to watch it on my TV or on my iPhone. It says too many devices are being used at this time and I havent even had the opportunity to use it at all and not only that it charged me twice For the services which I have not used and what is on there says Kayla or kids which is clearly not myself so Im not sure how that got on there

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Kesean Njz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Syracuse, New York

Over payment

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I was over charged for my subscription

And Im not satisfied with the customer service that Im not receiving

View full review

User's recommendation: No not one

Edwin L Uva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You are overcharging me

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You are overcharging me. I called, and you said you were going to call me back, but never did.

I need to speak to customer service about my account. You are charging me too much money.

View full review

Preferred solution: Price reduction

User's recommendation: You don’t have no considerations for other people‘s money

Resolved
Doreen G Ahx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They evil and steal money from peoples accounts. I constantly tried to the unsubscribe but they constantly steal money

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Updated by user Feb 06, 2025

Company fixed the issue and I have been provided with apology. They finally unsubscribed me and stopped charging my account.

Original review Jan 07, 2025

I called repeatedly to cancel my subscription but they constantly steal money. Never deal with thieves like Stars.

The movies are disgusting and there is nothing that I ever wanted to watch anyway. UNSUBSCRIBE ME NOWn

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: Never trust Stars to unsubscribe you.

1 comment
Lori C Mbc

Exact same thing happened to me

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