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Starz

Starz

www.starz.com
What is your customer experience with Starz?

Starz Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Starz has 1.9 star rating based on 486 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Starz to a friend or colleague.

  • Rating Distribution
  • Pros: Good movies, Good content, Great channels.
    Cons: Automatic billing, Double charge you, Can not access.

View full overview ›

Media from reviews

Starz - To you're my stars back on
Starz - Cancel prescriptionStarz - I got the a promotionStarz - BillingStarz - Billing - Image 2Starz - BillingStarz - Billing - Image 2
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Top Starz Reviews

Positive Review

"To you're my stars back on"

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I don't know, one day I came in my room to watch stars and it was off. I don't know what happened, but I really would like to resolve the stars. I've been...

Critical Review

"Poor programming selection"

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The majority of their programming is directed to a black audience. Once you've watched Outlander and The Serpent Queen, you have nothing else to watch but old...

Show reviews that mention
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Adrie Sgg
map-marker Atlanta, Georgia

Cancel subscription

I am trying to cancel starz subscription but it is impossible!! I dont want to pay $45. My card was charged without notice

View full review
Pamela J Fvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Compton, California

To you're my stars back on

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Starz - To you're my stars back on

I don't know, one day I came in my room to watch stars and it was off. I don't know what happened, but I really would like to resolve the stars.

I've been watching it for years.

Please help me out; there's so many good movies, all stars, and I really enjoy watching all. You have to start; I would love to start it.

View full review
Ashlee M Wzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel prescription

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Starz - Cancel prescription

I need to cancel my prescription, and I'm not able to do it or do the account because it's saying that one is still active in Ohio.

View full review
Loss:
$12
Pros:
  • People can access it without you even knowing

Preferred solution: Full refund

Resolved
Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Billing

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Starz - Billing
Starz - Billing - Image 2
Updated by user Mar 26, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 10, 2025

No, they billed me although I have no subscription. There's their chat and no one responded.

I called and was told the wait time was 20 minutes, so I opted for a callback. Never got a callback for an hour and twenty minutes so I called back and waited on the phone. I was told they don't do refunds. I was told it was under review.

No remedy was offered even though a refund is the only acceptable remedy. Now, I am waiting to see if I can get my own money back.

View full review
Loss:
$12
Cons:
  • Poor customer service
  • No acknowledgement of their error
  • No recourse

Preferred solution: Full refund

User's recommendation: Not worth it

Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker De Pere, Wisconsin

Billing

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Starz - Billing
Starz - Billing - Image 2
Starz - Billing - Image 3
Updated by user Mar 14, 2025

This subscription was cancelled January 3, 2025–yet they still took money on March 8, 2025

Updated by user Mar 14, 2025

As of today, March14, 2025, Starz has not followed up and I have not received a refund. I will NEVER be a Starz customer again. I don’t know if their policy is to wait a certain number of days before it’s issued, but I don’t care because MY policy is not to have money taken out of an account after I have canceled the subscription.

Original review Mar 10, 2025
I had canceled Starz a couple of months ago. I noticed I was billed for it again March 8, 2025.

I tried to take care of it on chat a couple of days ago. No one ever answered the chat. So I waited until today and called at 10:19 a.m. The message said the wait time was 20 minutes.

At 11:43 a.m. I still hadnt received a call back, so I called again. After quite a wait, someone finally answered-and of course we had to play 20 questionseven more irritating. Even though it was THEIR mistake, and they did acknowledge that I didnt have an active account, and they also acknowledged that I, in fact, had been billed and they have my money.

THEN I got an email that said that it was under review and they dont usually do refunds. The ONLY remedy for this is a refund. It wasnt MY mistake, it was THEIRS.

So now I am waiting to hearby email, mind youwhether or not I get a refund because it is under review. I want my money back because 1) I dont have an active account even though they took the money for it, 2) because it IS MY money, 3) because they offered no remedy, 4) because they said they dont do refunds, 5) because it is NOT up to them how MY money gets spent, 6) because I shouldnt have to correct mistakes that are NOT mine, and 7) because I should not have had to spend this much time trying to get THEIR mistake resolved.
View full review
Loss:
$12
Cons:
  • Stole my money and have not returned it

Preferred solution: Full refund

User's recommendation: Don’t do it, unless of course, you like paying and fixing the mistakes or others!

1 comment
Lori C Mbc

This was finally resolved with a refund for both months. I couldn’t get back in to edit the review.

But I will still never be a Starz customer again. This should never have happened

Joan R Kaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got the a promotion

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Starz - I got the a promotion

I ended up getting a promotion saying to get 3 months for $2.99 and then after, stop after the 3 months were over that we were paid the regular price. Every time I go in to watch a movie, it is telling me to reactivate, and I don't understand if I already paid it.

Am I supposed to pay it after the 2 months or 3 months are over? Why is it charging me more money?

View full review

Preferred solution: I would like it to stay on I love watching movies on Starz

User's recommendation: I still will recommend but wit better details

Buddy W Gwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STARZ SUPPORT GUIDED ME WRONG NOW ITS APPLES PROBLEM?

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My Apple TV Starz app suddenly started asking for a username and password a full 7 days ago. I have called them/chatted with them at least four times.

The first time they had me go thru some merge process since I was paying thru apple...when I still couldnt get the password reset they said SINCE I WAS ACCESSING THRU APPLE (THE MERGED ACCOUNT) I NEEDED TO CALL THEM.

they gave me two links to help me "solve the problem on my own" - one was the Apple support phone number and the other was "how to cancel your subscription" !!! now that IS helpful cause thats what I did.

View full review
Loss:
$70
Pros:
  • Cant think of one - they mostly have drug dealer movies
Cons:
  • Drug dealing movies and very poor support

Preferred solution: Full refund

User's recommendation: Wait for your favorite series to fully drop and sign up for a month and watch all the episodes. the drop them agin

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Orlando, Florida

Horrifying treatment, multiple charges.

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Starz - Horrifying treatment, multiple charges.
Contains 1 confidential file for company representatives

Signed up for Starz on a promotion, they billed me a full year and promotion price. 3weeks later, multiple calls and emails they denied it until I finally had bank send proof.

Then they refunded the original error, kept money for my new year subscription, canceled it and told me he was doing me the favor because "they don't do refunds". So they stole the money, hid it, then still canceled the subscription I actually paid for.

View full review

User's recommendation: Never. This isn't even 1st time they've done this.

rick m Yqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walla Walla, Washington

Too hard to get a hold of anybody

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I was charged $45 on my bill. I didn't want it.

I want to cancel. I've been trying to call, but I get the runaround. I can't just get my refund.

That's all. I'll never use STARZ again.

View full review

User's recommendation: Would never recommend this

Kenneth W Iwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why on my phone I can get everything and on my TV it's telling me to choose a plan which already subscription to the streaming service Starz paid for pr

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Why on my phone I can get everything and on my TV it's telling me to choose a plan which...

For one, when somebody calls, they can have a representative answer the phone. I pay money every month for a subscription that I can't watch on my TV.

View full review
Loss:
$11
Pros:
  • Have good programming
Cons:
  • I can get everything on my phone but i can on my tv on certain movies or series they telling me to choose a plan which i already have subscription to the streaming service

Preferred solution: Price reduction

Geraldine R Sdv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing

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I used to get my stars billing monthly on my Visa card and I used to pay $9,99/month. No for some reason I see I have been changed to my MasterCard account and I was charged $45.99.

And I dont know how this happened as I did not do this. I would like to have somebody from your customer service Billing Department call me in regards to the switch.

I do not want to have stars. Please call me at 708-207-**** thank you.

View full review
Loss:
$46
Pros:
  • I enjoyed the movies that i was interested in seeing
Cons:
  • Getting in contact with your customer service to discuss this billing issue in person

Preferred solution: Full refund

Resolved
Stanley C Efy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: My email doesn’t supposedly exist when I signed up I used it

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Updated by user Mar 24, 2025

Company fixed the issue and I have been provided with apology. I canceled my charge card

Updated by user Mar 10, 2025

Do Not Subscribe. Impossible to make contact. 1000% Automated

Original review Mar 09, 2025

No help at all. I bought the $3 a month option for three months.

I clicked on it and it was a deal for half a year for $17.99, so I clicked on it and paid for it. However, when I tried to get on my STARZ app, it said my email did not exist, so I can't stream it onto my TV. It's not on my iPhone or my iPad.

I paid the money and I can't talk to a representative. I've tried for hours and hours today, so I don't know how this works.

View full review
Loss:
$18
Cons:
  • Impossible to get on

Preferred solution: Full refund

User's recommendation: Don’t buy Starz

rick m Yqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walla Walla, Washington

Cancellation

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Just got charge almost 50 bucks on my bill. I didnt re-ordering nothing.

I want to cancel. I want my money back.

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Resolved
Sheron J Ihw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Resolved: It was time to renew or csnvel. I cancelled but they were charging me for another month (I cancelled the day before). As I was cancelling a popup offered me $29,** /year but charged me $69.**.

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Updated by user Mar 15, 2025

Company fixed the issue and I have been provided with product or service ordered.

Original review Mar 11, 2025

It wss time to renew or cancel my subscriptiom. I cancelled.

But they were charging me an extra month. As I continued to cancel they offered me a promotion of $29.** + tax/year but they billed me the full amount of $69.** +tax They have already taken my money!

View full review

User's recommendation: Donʼt even bother! So sick of having my moneu stolen by unscrupulous people!

Resolved
Joan G Cdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Illegal transactions

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The Starz subscription was cancelled in August 2024. An unauthorized transaction was attempted on my debit card on January 26, 2025, by Starz.

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Preferred solution: Stop trying to access my debit card.

Terence G Mge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel discount trail

Discount trial termination time is approaching, so I need to cancel my subscription before Stars charges me the regular price.

View full review

Preferred solution: Terminate subscription

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