
Starz
Starz Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has 1.9 star rating based on 493 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starz to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good content, Great channels.
Cons: Automatic billing, Double charge you, Can not access.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has 1.9 star rating based on 493 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starz to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good content, Great channels.
Cons: Automatic billing, Double charge you, Can not access.33% of users think that Starz should improve its Payments.
50% of users say that they won't use Starz in the future for similar services or products.Recent recommendations regarding this business are as follows: "Unknown", "I'm sure of which group to subscribe to STARZ with as there is no real time support only lots of send emails in for questions not immediate", "Don't watch the spoilers on YouTube", "Remember your email or You can’t be helped with account issues.", "Unless it is a free trial or extremely cheap, I’d pass.".
Most users ask Starz for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t log in and y’all took money
I can't watch Starz, and I paid for it. Not right.
What's wrong with this app?
Is it a scam? Someone needs to contact me back.
Preferred solution: Full refund
User's recommendation: Non
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |To you're my stars back on
I don't know, one day I came in my room to watch stars and it was off. I don't know what happened, but I really would like to resolve the stars.
I've been watching it for years.
Please help me out; there's so many good movies, all stars, and I really enjoy watching all. You have to start; I would love to start it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel prescription
I need to cancel my prescription, and I'm not able to do it or do the account because it's saying that one is still active in Ohio.
- People can access it without you even knowing
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Billing
Company fixed the issue and I have been provided with apology.
No, they billed me although I have no subscription. There's their chat and no one responded.
I called and was told the wait time was 20 minutes, so I opted for a callback. Never got a callback for an hour and twenty minutes so I called back and waited on the phone. I was told they don't do refunds. I was told it was under review.
No remedy was offered even though a refund is the only acceptable remedy. Now, I am waiting to see if I can get my own money back.
- No acknowledgement of their error
- Unfair business practices
- No recourse
Preferred solution: Full refund
User's recommendation: Not worth it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Billing
This subscription was cancelled January 3, 2025–yet they still took money on March 8, 2025
As of today, March14, 2025, Starz has not followed up and I have not received a refund. I will NEVER be a Starz customer again. I don’t know if their policy is to wait a certain number of days before it’s issued, but I don’t care because MY policy is not to have money taken out of an account after I have canceled the subscription.
I tried to take care of it on chat a couple of days ago. No one ever answered the chat. So I waited until today and called at 10:19 a.m. The message said the wait time was 20 minutes.
At 11:43 a.m. I still hadnt received a call back, so I called again. After quite a wait, someone finally answered-and of course we had to play 20 questionseven more irritating. Even though it was THEIR mistake, and they did acknowledge that I didnt have an active account, and they also acknowledged that I, in fact, had been billed and they have my money.
THEN I got an email that said that it was under review and they dont usually do refunds. The ONLY remedy for this is a refund. It wasnt MY mistake, it was THEIRS.
So now I am waiting to hearby email, mind youwhether or not I get a refund because it is under review. I want my money back because 1) I dont have an active account even though they took the money for it, 2) because it IS MY money, 3) because they offered no remedy, 4) because they said they dont do refunds, 5) because it is NOT up to them how MY money gets spent, 6) because I shouldnt have to correct mistakes that are NOT mine, and 7) because I should not have had to spend this much time trying to get THEIR mistake resolved.
- Stole my money and have not returned it
Preferred solution: Full refund
User's recommendation: Don’t do it, unless of course, you like paying and fixing the mistakes or others!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got the a promotion
I ended up getting a promotion saying to get 3 months for $2.99 and then after, stop after the 3 months were over that we were paid the regular price. Every time I go in to watch a movie, it is telling me to reactivate, and I don't understand if I already paid it.
Am I supposed to pay it after the 2 months or 3 months are over? Why is it charging me more money?
Preferred solution: I would like it to stay on I love watching movies on Starz
User's recommendation: I still will recommend but wit better details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |2 emails and can't find subscription. Can't login.
Want to talk to a real person to get this email situation corrected
To emails and want to find where my subscription is
User's recommendation: I'm sure of which group to subscribe to STARZ with as there is no real time support only lots of send emails in for questions not immediate

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTARZ SUPPORT GUIDED ME WRONG NOW ITS APPLES PROBLEM?
My Apple TV Starz app suddenly started asking for a username and password a full 7 days ago. I have called them/chatted with them at least four times.
The first time they had me go thru some merge process since I was paying thru apple...when I still couldnt get the password reset they said SINCE I WAS ACCESSING THRU APPLE (THE MERGED ACCOUNT) I NEEDED TO CALL THEM.
they gave me two links to help me "solve the problem on my own" - one was the Apple support phone number and the other was "how to cancel your subscription" !!! now that IS helpful cause thats what I did.
- Cant think of one - they mostly have drug dealer movies
- Drug dealing movies and very poor support
Preferred solution: Full refund
User's recommendation: Wait for your favorite series to fully drop and sign up for a month and watch all the episodes. the drop them agin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Being charged for a subscription I didn't sign up for
Very hard to get in touch with a customer service online verbally. Need to put a # a priority to be able to talk to a person.
Thanks, Sherri
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I need to cancel and can’t find a way to do that and we do not watch it. When I got Starz the lady I talk to said they had a lot of westerns but they do not. We just don’t watch it.
They were no help at all. If someone could call me that would be appreciated at 334799****.
We do not watch Starz.
I was told when I subscribed was it had a lot of westerns it doesnt have very many. I would like to cancel.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor programming selection
The majority of their programming is directed to a black audience. Once you've watched Outlander and The Serpent Queen, you have nothing else to watch but old movies.
- Two good series
- Majority of series geared to black audience
Preferred solution: Better programming
User's recommendation: Unless it is a free trial or extremely cheap, I’d pass.
YouTube spoilers
I absolutely love Outlander, Serpent Queen and most of the shows. I just want to see if you can stop these YouTube spoilers?
I had a subscription but couldn't afford to keep going.
I seen the spoilers and had to wait about a year to watch again and see it for myself. Thanks for considering my request!
User's recommendation: Don't watch the spoilers on YouTube
Cancel service again
I cancelled this subscription several weeks ago! It has been billed to my Amex card this month.
I would like a reimbursement of the charge please, complete cancellation as previously request and a zero balance statement mailed to my home address. Thank you.
User's recommendation: Unknown
Media Expert Talks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Horrifying treatment, multiple charges.
Signed up for Starz on a promotion, they billed me a full year and promotion price. 3weeks later, multiple calls and emails they denied it until I finally had bank send proof.
Then they refunded the original error, kept money for my new year subscription, canceled it and told me he was doing me the favor because "they don't do refunds". So they stole the money, hid it, then still canceled the subscription I actually paid for.
User's recommendation: Never. This isn't even 1st time they've done this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for Starz service. It is not working.
I just paid for Starz service, and it is not working. The money was removed from my card immediately, but now the app will not open up to watch.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Too hard to get a hold of anybody
I was charged $45 on my bill. I didn't want it.
I want to cancel. I've been trying to call, but I get the runaround. I can't just get my refund.
That's all. I'll never use STARZ again.
User's recommendation: Would never recommend this
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This was finally resolved with a refund for both months. I couldn’t get back in to edit the review.
But I will still never be a Starz customer again. This should never have happened