Starz
Starz Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has 1.9 star rating based on 503 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starz to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good content, Great channels.
Cons: Automatic billing, Double charge you, Can not access.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starz has 1.9 star rating based on 503 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starz to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good content, Great channels.
Cons: Automatic billing, Double charge you, Can not access.33% of users think that Starz should improve its Payments.
50% of users say that they won't use Starz in the future for similar services or products.Recent recommendations regarding this business are as follows: "Do not sign up starzs", "He’ll no", "Non", "Unknown", "I'm sure of which group to subscribe to STARZ with as there is no real time support only lots of send emails in for questions not immediate".
Most users ask Starz for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Starz Reviews
"Trying to sign up for the promotion $2 a month"
I thought I was going to be able to get Dexter since we have paramount plus but we cannot. We love the movies on starz but wish we got Dexter. Any suggestions
"My Service has been interrupted"
I'm upset about my Service and the Wrong information that I'm getting concerning my service I can log into my account
San Luis Rio Colorado, Sonora
Being charged for something I did not order
Been charged over 2 yrs for something I did not order so it needs to be canceled and I should get a refund
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Verified Reviewer |
Compton, California
To you're my stars back on
I don't know, one day I came in my room to watch stars and it was off. I don't know what happened, but I really would like to resolve the stars.
I've been watching it for years.
Please help me out; there's so many good movies, all stars, and I really enjoy watching all. You have to start; I would love to start it.
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Verified ReviewerCancel prescription
I need to cancel my prescription, and I'm not able to do it or do the account because it's saying that one is still active in Ohio.
- People can access it without you even knowing
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Billing
Company fixed the issue and I have been provided with apology.
No, they billed me although I have no subscription. There's their chat and no one responded.
I called and was told the wait time was 20 minutes, so I opted for a callback. Never got a callback for an hour and twenty minutes so I called back and waited on the phone. I was told they don't do refunds. I was told it was under review.
No remedy was offered even though a refund is the only acceptable remedy. Now, I am waiting to see if I can get my own money back.
- Poor customer service
- No recourse
- No acknowledgement of their error
Preferred solution: Full refund
User's recommendation: Not worth it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
De Pere, Wisconsin
Billing
This subscription was cancelled January 3, 2025–yet they still took money on March 8, 2025
As of today, March14, 2025, Starz has not followed up and I have not received a refund. I will NEVER be a Starz customer again. I don’t know if their policy is to wait a certain number of days before it’s issued, but I don’t care because MY policy is not to have money taken out of an account after I have canceled the subscription.
I tried to take care of it on chat a couple of days ago. No one ever answered the chat. So I waited until today and called at 10:19 a.m. The message said the wait time was 20 minutes.
At 11:43 a.m. I still hadnt received a call back, so I called again. After quite a wait, someone finally answered-and of course we had to play 20 questionseven more irritating. Even though it was THEIR mistake, and they did acknowledge that I didnt have an active account, and they also acknowledged that I, in fact, had been billed and they have my money.
THEN I got an email that said that it was under review and they dont usually do refunds. The ONLY remedy for this is a refund. It wasnt MY mistake, it was THEIRS.
So now I am waiting to hearby email, mind youwhether or not I get a refund because it is under review. I want my money back because 1) I dont have an active account even though they took the money for it, 2) because it IS MY money, 3) because they offered no remedy, 4) because they said they dont do refunds, 5) because it is NOT up to them how MY money gets spent, 6) because I shouldnt have to correct mistakes that are NOT mine, and 7) because I should not have had to spend this much time trying to get THEIR mistake resolved.
- Stole my money and have not returned it
Preferred solution: Full refund
User's recommendation: Don’t do it, unless of course, you like paying and fixing the mistakes or others!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got the a promotion
I ended up getting a promotion saying to get 3 months for $2.99 and then after, stop after the 3 months were over that we were paid the regular price. Every time I go in to watch a movie, it is telling me to reactivate, and I don't understand if I already paid it.
Am I supposed to pay it after the 2 months or 3 months are over? Why is it charging me more money?
Preferred solution: I would like it to stay on I love watching movies on Starz
User's recommendation: I still will recommend but wit better details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get hold of customer service will not answer phone
Trying to cancel STARZ. No customer service will answer the phone; no ringtone. Just signed up for the special and want to cancel it.
Preferred solution: Full refund
User's recommendation: Do not sign up starzs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
My Service has been interrupted
I'm upset about my Service and the Wrong information that I'm getting concerning my service I can log into my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
To cancel
Poor communication and haven't helped me out yet
I am pissed I don't have startz and I keep being in a negative I don't have a lot to say I am really pissed off frfr you'll need to do better with you'll customers this is not right at all for 2months it took out my account and I don't have startz anymore last month asked them to remove it from my account still haven't
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Verified Reviewer |
Desert Hot Springs, California
Paid for subscription can't use it
I paid $10.99 to add STARZ on to my Amazon account. I used it yesterday and today I cant reinstate my STARZ.
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Verified Reviewer |
Port Orange, Florida
Account information. Not able to access my account but it is paid until July 16th so I'm not happy with the service I am not receiving
Figure out Why after all of this time I am now having problems with the app and I have never been through this before I will be cancelling my subscription and I will not renew it due to the fact that I don't have access to i
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Verified ReviewerI can’t log in and y’all took money
They took my money but didn’t give me no services
I can't watch Starz, and I paid for it. Not right.
What's wrong with this app?
Is it a scam? Someone needs to contact me back.
Preferred solution: Full refund
User's recommendation: Non
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pocatello, Idaho
I signed up for Starz and now it's telling me that I can't get the app on Android phone
I would like to get a customer service representative. Please call me or text me back at 208-360-****.
I would greatly appreciate it. Thank you.
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Verified Reviewer |
Detroit Lakes, Minnesota
2 emails and can't find subscription. Can't login.
Want to talk to a real person to get this email situation corrected
To emails and want to find where my subscription is
User's recommendation: I'm sure of which group to subscribe to STARZ with as there is no real time support only lots of send emails in for questions not immediate
Overland Park, Kansas
I now have paid for two accounts, and am only using one, conniebrockert@***.com.
I tried for over an hour three times to get the password and service resolved for the cbrockert47@***.com account. You have received my payment.
You could not fix the problem.
I finally just used an old account, conniebrockert@***.com at your suggestion.It worked.
I was able to watch Outlander, but I had to pay more. I would like to have my original payment to cbrockert47@***.com refunded.
Will you do that for me?
Connie Brockert
913 558-****
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Verified ReviewerSTARZ SUPPORT GUIDED ME WRONG NOW ITS APPLES PROBLEM?
My Apple TV Starz app suddenly started asking for a username and password a full 7 days ago. I have called them/chatted with them at least four times.
The first time they had me go thru some merge process since I was paying thru apple...when I still couldnt get the password reset they said SINCE I WAS ACCESSING THRU APPLE (THE MERGED ACCOUNT) I NEEDED TO CALL THEM.
they gave me two links to help me "solve the problem on my own" - one was the Apple support phone number and the other was "how to cancel your subscription" !!! now that IS helpful cause thats what I did.
- Cant think of one - they mostly have drug dealer movies
- Drug dealing movies and very poor support
Preferred solution: Full refund
User's recommendation: Wait for your favorite series to fully drop and sign up for a month and watch all the episodes. the drop them agin
Brands Related to Starz
Companies Similar to Starz
Netflix
“I have subscribe Netflix amount cut but not subscribe. Please help me sir.“
Hulu
“It's bad enough that Hulu makes me watch the same commercials during every break of every show, but now...“
Paramount Plus
“For months, I cast P+ app daily from my phone or my laptop to stream TV via my Chromecast. Suddenly, it...“
Peacock TV
“The error codes should have been enough to figure out how to fix it by the error codes!!! Just fix it!!“
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This was finally resolved with a refund for both months. I couldn’t get back in to edit the review.
But I will still never be a Starz customer again. This should never have happened