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Starz

Starz

www.starz.com
What is your customer experience with Starz?

Starz Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Starz has 1.9 star rating based on 493 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Starz to a friend or colleague.

  • Rating Distribution
  • Pros: Good movies, Good content, Great channels.
    Cons: Automatic billing, Double charge you, Can not access.

View full overview ›

Media from reviews

Starz - To you're my stars back on
Starz - Cancel prescriptionStarz - I got the a promotionStarz - BillingStarz - Billing - Image 2Starz - BillingStarz - Billing - Image 2
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Top Starz Reviews

Positive Review

"YouTube spoilers"

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I absolutely love Outlander, Serpent Queen and most of the shows. I just want to see if you can stop these YouTube spoilers? I had a subscription but couldn't...

Critical Review

"I can’t log in and y’all took money"

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I can't watch Starz, and I paid for it. Not right. What's wrong with this app? Is it a scam? Someone needs to contact me back. User's recommendation: Non

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Mitzi A Pnq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t log in and y’all took money

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I can't watch Starz, and I paid for it. Not right.

What's wrong with this app?

Is it a scam? Someone needs to contact me back.

View full review
Loss:
$4

Preferred solution: Full refund

User's recommendation: Non

Pamela J Fvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Compton, California

To you're my stars back on

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Starz - To you're my stars back on

I don't know, one day I came in my room to watch stars and it was off. I don't know what happened, but I really would like to resolve the stars.

I've been watching it for years.

Please help me out; there's so many good movies, all stars, and I really enjoy watching all. You have to start; I would love to start it.

View full review
Ashlee M Wzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel prescription

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Starz - Cancel prescription

I need to cancel my prescription, and I'm not able to do it or do the account because it's saying that one is still active in Ohio.

View full review
Loss:
$12
Pros:
  • People can access it without you even knowing

Preferred solution: Full refund

Resolved
Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Billing

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Starz - Billing
Starz - Billing - Image 2
Updated by user Mar 26, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 10, 2025

No, they billed me although I have no subscription. There's their chat and no one responded.

I called and was told the wait time was 20 minutes, so I opted for a callback. Never got a callback for an hour and twenty minutes so I called back and waited on the phone. I was told they don't do refunds. I was told it was under review.

No remedy was offered even though a refund is the only acceptable remedy. Now, I am waiting to see if I can get my own money back.

View full review
Loss:
$12
Cons:
  • No acknowledgement of their error
  • Unfair business practices
  • No recourse

Preferred solution: Full refund

User's recommendation: Not worth it

Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker De Pere, Wisconsin

Billing

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Starz - Billing
Starz - Billing - Image 2
Starz - Billing - Image 3
Updated by user Mar 14, 2025

This subscription was cancelled January 3, 2025–yet they still took money on March 8, 2025

Updated by user Mar 14, 2025

As of today, March14, 2025, Starz has not followed up and I have not received a refund. I will NEVER be a Starz customer again. I don’t know if their policy is to wait a certain number of days before it’s issued, but I don’t care because MY policy is not to have money taken out of an account after I have canceled the subscription.

Original review Mar 10, 2025
I had canceled Starz a couple of months ago. I noticed I was billed for it again March 8, 2025.

I tried to take care of it on chat a couple of days ago. No one ever answered the chat. So I waited until today and called at 10:19 a.m. The message said the wait time was 20 minutes.

At 11:43 a.m. I still hadnt received a call back, so I called again. After quite a wait, someone finally answered-and of course we had to play 20 questionseven more irritating. Even though it was THEIR mistake, and they did acknowledge that I didnt have an active account, and they also acknowledged that I, in fact, had been billed and they have my money.

THEN I got an email that said that it was under review and they dont usually do refunds. The ONLY remedy for this is a refund. It wasnt MY mistake, it was THEIRS.

So now I am waiting to hearby email, mind youwhether or not I get a refund because it is under review. I want my money back because 1) I dont have an active account even though they took the money for it, 2) because it IS MY money, 3) because they offered no remedy, 4) because they said they dont do refunds, 5) because it is NOT up to them how MY money gets spent, 6) because I shouldnt have to correct mistakes that are NOT mine, and 7) because I should not have had to spend this much time trying to get THEIR mistake resolved.
View full review
Loss:
$12
Cons:
  • Stole my money and have not returned it

Preferred solution: Full refund

User's recommendation: Don’t do it, unless of course, you like paying and fixing the mistakes or others!

1 comment
Lori C Mbc

This was finally resolved with a refund for both months. I couldn’t get back in to edit the review.

But I will still never be a Starz customer again. This should never have happened

Joan R Kaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got the a promotion

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Starz - I got the a promotion

I ended up getting a promotion saying to get 3 months for $2.99 and then after, stop after the 3 months were over that we were paid the regular price. Every time I go in to watch a movie, it is telling me to reactivate, and I don't understand if I already paid it.

Am I supposed to pay it after the 2 months or 3 months are over? Why is it charging me more money?

View full review

Preferred solution: I would like it to stay on I love watching movies on Starz

User's recommendation: I still will recommend but wit better details

Karolyn Afi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit Lakes, Minnesota

2 emails and can't find subscription. Can't login.

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Want to talk to a real person to get this email situation corrected

To emails and want to find where my subscription is

View full review

User's recommendation: I'm sure of which group to subscribe to STARZ with as there is no real time support only lots of send emails in for questions not immediate

Buddy W Gwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STARZ SUPPORT GUIDED ME WRONG NOW ITS APPLES PROBLEM?

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My Apple TV Starz app suddenly started asking for a username and password a full 7 days ago. I have called them/chatted with them at least four times.

The first time they had me go thru some merge process since I was paying thru apple...when I still couldnt get the password reset they said SINCE I WAS ACCESSING THRU APPLE (THE MERGED ACCOUNT) I NEEDED TO CALL THEM.

they gave me two links to help me "solve the problem on my own" - one was the Apple support phone number and the other was "how to cancel your subscription" !!! now that IS helpful cause thats what I did.

View full review
Loss:
$70
Pros:
  • Cant think of one - they mostly have drug dealer movies
Cons:
  • Drug dealing movies and very poor support

Preferred solution: Full refund

User's recommendation: Wait for your favorite series to fully drop and sign up for a month and watch all the episodes. the drop them agin

Sherri L Rlm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rathdrum, Idaho

Being charged for a subscription I didn't sign up for

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Very hard to get in touch with a customer service online verbally. Need to put a # a priority to be able to talk to a person.

Thanks, Sherri

View full review
Elizandro Nai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Millbrook, Alabama

I need to cancel and can’t find a way to do that and we do not watch it. When I got Starz the lady I talk to said they had a lot of westerns but they do not. We just don’t watch it.

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They were no help at all. If someone could call me that would be appreciated at 334799****.

We do not watch Starz.

I was told when I subscribed was it had a lot of westerns it doesnt have very many. I would like to cancel.

View full review
Debi J Eex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor programming selection

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The majority of their programming is directed to a black audience. Once you've watched Outlander and The Serpent Queen, you have nothing else to watch but old movies.

View full review
Pros:
  • Two good series
Cons:
  • Majority of series geared to black audience

Preferred solution: Better programming

User's recommendation: Unless it is a free trial or extremely cheap, I’d pass.

Everlena Jmj
map-marker North Las Vegas, Nevada

YouTube spoilers

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I absolutely love Outlander, Serpent Queen and most of the shows. I just want to see if you can stop these YouTube spoilers?

I had a subscription but couldn't afford to keep going.

I seen the spoilers and had to wait about a year to watch again and see it for myself. Thanks for considering my request!

View full review

User's recommendation: Don't watch the spoilers on YouTube

Annelies Zrg
map-marker Irving, Texas

Cancel service again

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I cancelled this subscription several weeks ago! It has been billed to my Amex card this month.

I would like a reimbursement of the charge please, complete cancellation as previously request and a zero balance statement mailed to my home address. Thank you.

View full review

User's recommendation: Unknown

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Orlando, Florida

Horrifying treatment, multiple charges.

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Starz - Horrifying treatment, multiple charges.
Contains 1 confidential file for company representatives

Signed up for Starz on a promotion, they billed me a full year and promotion price. 3weeks later, multiple calls and emails they denied it until I finally had bank send proof.

Then they refunded the original error, kept money for my new year subscription, canceled it and told me he was doing me the favor because "they don't do refunds". So they stole the money, hid it, then still canceled the subscription I actually paid for.

View full review

User's recommendation: Never. This isn't even 1st time they've done this.

Charmaine H Stg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid for Starz service. It is not working.

I just paid for Starz service, and it is not working. The money was removed from my card immediately, but now the app will not open up to watch.

View full review
Loss:
$12

Preferred solution: Full refund

rick m Yqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walla Walla, Washington

Too hard to get a hold of anybody

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I was charged $45 on my bill. I didn't want it.

I want to cancel. I've been trying to call, but I get the runaround. I can't just get my refund.

That's all. I'll never use STARZ again.

View full review

User's recommendation: Would never recommend this

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