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Starz

Starz

www.starz.com
What is your customer experience with Starz?

Starz Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Starz has 1.9 star rating based on 503 customer reviews. Consumers are mostly dissatisfied.

  • 14% of users would likely recommend Starz to a friend or colleague.

  • Rating Distribution
  • Pros: Good movies, Good content, Great channels.
    Cons: Automatic billing, Double charge you, Can not access.

View full overview ›

Media from reviews

Starz - To you're my stars back on
Starz - Cancel prescriptionStarz - I got the a promotionStarz - BillingStarz - Billing - Image 2Starz - BillingStarz - Billing - Image 2
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Top Starz Reviews

Positive Review

"Trying to sign up for the promotion $2 a month"

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I thought I was going to be able to get Dexter since we have paramount plus but we cannot. We love the movies on starz but wish we got Dexter. Any suggestions

Critical Review

"My Service has been interrupted"

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I'm upset about my Service and the Wrong information that I'm getting concerning my service I can log into my account

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subscription service account money customer customer service stars card phone app
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Anonymous
map-marker San Luis Rio Colorado, Sonora

Being charged for something I did not order

Been charged over 2 yrs for something I did not order so it needs to be canceled and I should get a refund

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Pamela J Fvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Compton, California

To you're my stars back on

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Starz - To you're my stars back on

I don't know, one day I came in my room to watch stars and it was off. I don't know what happened, but I really would like to resolve the stars.

I've been watching it for years.

Please help me out; there's so many good movies, all stars, and I really enjoy watching all. You have to start; I would love to start it.

View full review
Ashlee M Wzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel prescription

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Starz - Cancel prescription

I need to cancel my prescription, and I'm not able to do it or do the account because it's saying that one is still active in Ohio.

View full review
Loss:
$12
Pros:
  • People can access it without you even knowing

Preferred solution: Full refund

Resolved
Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Billing

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Starz - Billing
Starz - Billing - Image 2
Updated by user Mar 26, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 10, 2025

No, they billed me although I have no subscription. There's their chat and no one responded.

I called and was told the wait time was 20 minutes, so I opted for a callback. Never got a callback for an hour and twenty minutes so I called back and waited on the phone. I was told they don't do refunds. I was told it was under review.

No remedy was offered even though a refund is the only acceptable remedy. Now, I am waiting to see if I can get my own money back.

View full review
Loss:
$12
Cons:
  • Poor customer service
  • No recourse
  • No acknowledgement of their error

Preferred solution: Full refund

User's recommendation: Not worth it

Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker De Pere, Wisconsin

Billing

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Starz - Billing
Starz - Billing - Image 2
Starz - Billing - Image 3
Updated by user Mar 14, 2025

This subscription was cancelled January 3, 2025–yet they still took money on March 8, 2025

Updated by user Mar 14, 2025

As of today, March14, 2025, Starz has not followed up and I have not received a refund. I will NEVER be a Starz customer again. I don’t know if their policy is to wait a certain number of days before it’s issued, but I don’t care because MY policy is not to have money taken out of an account after I have canceled the subscription.

Original review Mar 10, 2025
I had canceled Starz a couple of months ago. I noticed I was billed for it again March 8, 2025.

I tried to take care of it on chat a couple of days ago. No one ever answered the chat. So I waited until today and called at 10:19 a.m. The message said the wait time was 20 minutes.

At 11:43 a.m. I still hadnt received a call back, so I called again. After quite a wait, someone finally answered-and of course we had to play 20 questionseven more irritating. Even though it was THEIR mistake, and they did acknowledge that I didnt have an active account, and they also acknowledged that I, in fact, had been billed and they have my money.

THEN I got an email that said that it was under review and they dont usually do refunds. The ONLY remedy for this is a refund. It wasnt MY mistake, it was THEIRS.

So now I am waiting to hearby email, mind youwhether or not I get a refund because it is under review. I want my money back because 1) I dont have an active account even though they took the money for it, 2) because it IS MY money, 3) because they offered no remedy, 4) because they said they dont do refunds, 5) because it is NOT up to them how MY money gets spent, 6) because I shouldnt have to correct mistakes that are NOT mine, and 7) because I should not have had to spend this much time trying to get THEIR mistake resolved.
View full review
Loss:
$12
Cons:
  • Stole my money and have not returned it

Preferred solution: Full refund

User's recommendation: Don’t do it, unless of course, you like paying and fixing the mistakes or others!

1 comment
Lori C Mbc

This was finally resolved with a refund for both months. I couldn’t get back in to edit the review.

But I will still never be a Starz customer again. This should never have happened

Joan R Kaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got the a promotion

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Starz - I got the a promotion

I ended up getting a promotion saying to get 3 months for $2.99 and then after, stop after the 3 months were over that we were paid the regular price. Every time I go in to watch a movie, it is telling me to reactivate, and I don't understand if I already paid it.

Am I supposed to pay it after the 2 months or 3 months are over? Why is it charging me more money?

View full review

Preferred solution: I would like it to stay on I love watching movies on Starz

User's recommendation: I still will recommend but wit better details

Richard K Hef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot get hold of customer service will not answer phone

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Trying to cancel STARZ. No customer service will answer the phone; no ringtone. Just signed up for the special and want to cancel it.

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Preferred solution: Full refund

User's recommendation: Do not sign up starzs

Linda H Fca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

My Service has been interrupted

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I'm upset about my Service and the Wrong information that I'm getting concerning my service I can log into my account

View full review
Marie Hines

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

To cancel

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Updated by user Jun 21, 2025

Poor communication and haven't helped me out yet

Original review Jun 20, 2025

I am pissed I don't have startz and I keep being in a negative I don't have a lot to say I am really pissed off frfr you'll need to do better with you'll customers this is not right at all for 2months it took out my account and I don't have startz anymore last month asked them to remove it from my account still haven't

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Tinesha Zzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Desert Hot Springs, California

Paid for subscription can't use it

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I paid $10.99 to add STARZ on to my Amazon account. I used it yesterday and today I cant reinstate my STARZ.

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Stormey Dpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Port Orange, Florida

Account information. Not able to access my account but it is paid until July 16th so I'm not happy with the service I am not receiving

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Figure out Why after all of this time I am now having problems with the app and I have never been through this before I will be cancelling my subscription and I will not renew it due to the fact that I don't have access to i

View full review
Mitzi A Pnq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t log in and y’all took money

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Updated by user Jun 19, 2025

They took my money but didn’t give me no services

Original review Jun 18, 2025

I can't watch Starz, and I paid for it. Not right.

What's wrong with this app?

Is it a scam? Someone needs to contact me back.

View full review
Loss:
$4

Preferred solution: Full refund

User's recommendation: Non

Seiji Zdm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pocatello, Idaho

I signed up for Starz and now it's telling me that I can't get the app on Android phone

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I would like to get a customer service representative. Please call me or text me back at 208-360-****.

I would greatly appreciate it. Thank you.

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Karolyn Afi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit Lakes, Minnesota

2 emails and can't find subscription. Can't login.

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Want to talk to a real person to get this email situation corrected

To emails and want to find where my subscription is

View full review

User's recommendation: I'm sure of which group to subscribe to STARZ with as there is no real time support only lots of send emails in for questions not immediate

Anonymous
map-marker Overland Park, Kansas

I now have paid for two accounts, and am only using one, conniebrockert@***.com.

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I tried for over an hour three times to get the password and service resolved for the cbrockert47@***.com account. You have received my payment.

You could not fix the problem.

I finally just used an old account, conniebrockert@***.com at your suggestion.It worked.

I was able to watch Outlander, but I had to pay more. I would like to have my original payment to cbrockert47@***.com refunded.

Will you do that for me?

Connie Brockert

913 558-****

View full review
Buddy W Gwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STARZ SUPPORT GUIDED ME WRONG NOW ITS APPLES PROBLEM?

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My Apple TV Starz app suddenly started asking for a username and password a full 7 days ago. I have called them/chatted with them at least four times.

The first time they had me go thru some merge process since I was paying thru apple...when I still couldnt get the password reset they said SINCE I WAS ACCESSING THRU APPLE (THE MERGED ACCOUNT) I NEEDED TO CALL THEM.

they gave me two links to help me "solve the problem on my own" - one was the Apple support phone number and the other was "how to cancel your subscription" !!! now that IS helpful cause thats what I did.

View full review
Loss:
$70
Pros:
  • Cant think of one - they mostly have drug dealer movies
Cons:
  • Drug dealing movies and very poor support

Preferred solution: Full refund

User's recommendation: Wait for your favorite series to fully drop and sign up for a month and watch all the episodes. the drop them agin

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