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Starz

Starz

www.starz.com
What is your customer experience with Starz?

Starz Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Starz has 1.9 star rating based on 474 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Starz to a friend or colleague.

  • Rating Distribution
  • Pros: Good movies, Good content, Great channels.
    Cons: Automatic billing, Double charge you, Can not access.

View full overview ›

Media from reviews

Starz - I got the a promotion
Starz - BillingStarz - Billing - Image 2Starz - BillingStarz - Billing - Image 2Starz - Billing - Image 3Why on my phone I can get everything and on my TV it's telling me to choose a plan which...
View all media ›

What Users Say About Starz?

45%

of Users warn about poor customer service and issues with cancellation.

Never trust Stars to unsubscribe you.

They won’t help you when you need it.

25%

of Users caution against signing up for STARZ due to billing and hidden charges.

Never use STARZ, they’re completely dirty and they won’t help you when you need it.

They have a pattern of double charging subscribers.

15%

of Users express dissatisfaction with STARZ programming or subscription value.

I can’t afford Stars & there is nothing I want to watch on star.

Be wary of Starz's special offers. Nothing special about them.

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Andre B Gxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to pay my bill

Trying to pay my bill, but it keeps taking me somewhere else. Can someone get back with me to let me know the best way to pay it?

View full review

Preferred solution: Pay my bill

Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker De Pere, Wisconsin

Billing

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Starz - Billing
Starz - Billing - Image 2
Starz - Billing - Image 3
Updated by user Mar 14, 2025

This subscription was cancelled January 3, 2025–yet they still took money on March 8, 2025

Updated by user Mar 14, 2025

As of today, March14, 2025, Starz has not followed up and I have not received a refund. I will NEVER be a Starz customer again. I don’t know if their policy is to wait a certain number of days before it’s issued, but I don’t care because MY policy is not to have money taken out of an account after I have canceled the subscription.

Original review Mar 10, 2025
I had canceled Starz a couple of months ago. I noticed I was billed for it again March 8, 2025.

I tried to take care of it on chat a couple of days ago. No one ever answered the chat. So I waited until today and called at 10:19 a.m. The message said the wait time was 20 minutes.

At 11:43 a.m. I still hadnt received a call back, so I called again. After quite a wait, someone finally answered-and of course we had to play 20 questionseven more irritating. Even though it was THEIR mistake, and they did acknowledge that I didnt have an active account, and they also acknowledged that I, in fact, had been billed and they have my money.

THEN I got an email that said that it was under review and they dont usually do refunds. The ONLY remedy for this is a refund. It wasnt MY mistake, it was THEIRS.

So now I am waiting to hearby email, mind youwhether or not I get a refund because it is under review. I want my money back because 1) I dont have an active account even though they took the money for it, 2) because it IS MY money, 3) because they offered no remedy, 4) because they said they dont do refunds, 5) because it is NOT up to them how MY money gets spent, 6) because I shouldnt have to correct mistakes that are NOT mine, and 7) because I should not have had to spend this much time trying to get THEIR mistake resolved.
View full review
Loss:
$12
Cons:
  • Stole my money and have not returned it

Preferred solution: Full refund

User's recommendation: Don’t do it, unless of course, you like paying and fixing the mistakes or others!

1 comment
Lori C Mbc

This was finally resolved with a refund for both months. I couldn’t get back in to edit the review.

But I will still never be a Starz customer again. This should never have happened

Lori C Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing

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Starz - Billing
Starz - Billing - Image 2

No, they billed me although I have no subscription. There's their chat and no one responded.

I called and was told the wait time was 20 minutes, so I opted for a callback. Never got a callback for an hour and twenty minutes so I called back and waited on the phone. I was told they don't do refunds. I was told it was under review.

No remedy was offered even though a refund is the only acceptable remedy. Now, I am waiting to see if I can get my own money back.

View full review
Loss:
$12
Cons:
  • Poor customer service
  • No recourse
  • No acknowledgement of their error

Preferred solution: Full refund

User's recommendation: Not worth it

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Orlando, Florida

Horrifying treatment, multiple charges.

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Starz - Horrifying treatment, multiple charges.
Contains 1 confidential file for company representatives

Signed up for Starz on a promotion, they billed me a full year and promotion price. 3weeks later, multiple calls and emails they denied it until I finally had bank send proof.

Then they refunded the original error, kept money for my new year subscription, canceled it and told me he was doing me the favor because "they don't do refunds". So they stole the money, hid it, then still canceled the subscription I actually paid for.

View full review

User's recommendation: Never. This isn't even 1st time they've done this.

Kenneth W Iwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why on my phone I can get everything and on my TV it's telling me to choose a plan which already subscription to the streaming service Starz paid for pr

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Why on my phone I can get everything and on my TV it's telling me to choose a plan which...

For one, when somebody calls, they can have a representative answer the phone. I pay money every month for a subscription that I can't watch on my TV.

View full review
Loss:
$11
Pros:
  • Have good programming
Cons:
  • I can get everything on my phone but i can on my tv on certain movies or series they telling me to choose a plan which i already have subscription to the streaming service

Preferred solution: Price reduction

Resolved
Sheron J Ihw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Resolved: It was time to renew or csnvel. I cancelled but they were charging me for another month (I cancelled the day before). As I was cancelling a popup offered me $29,** /year but charged me $69.**.

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It wss time to renew or cancel my subscriptiom. I cancelled.

But they were charging me an extra month. As I continued to cancel they offered me a promotion of $29.** + tax/year but they billed me the full amount of $69.** +tax They have already taken my money!

View full review

User's recommendation: Donʼt even bother! So sick of having my moneu stolen by unscrupulous people!

Resolved
Joan G Cdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Illegal transactions

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The Starz subscription was cancelled in August 2024. An unauthorized transaction was attempted on my debit card on January 26, 2025, by Starz.

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Preferred solution: Stop trying to access my debit card.

Anonymous
map-marker Lexington, South Carolina

Charged twice and still can not watch stars on my tv

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Starz - Charged twice and still can not watch stars on my tv

I had just ordered STARZ last night and apparently it will not let me have any access to watch it on my TV or on my iPhone. It says too many devices are being used at this time and I havent even had the opportunity to use it at all and not only that it charged me twice For the services which I have not used and what is on there says Kayla or kids which is clearly not myself so Im not sure how that got on there

View full review
Edwin L Uva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You are overcharging me

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You are overcharging me. I called, and you said you were going to call me back, but never did.

I need to speak to customer service about my account. You are charging me too much money.

View full review

Preferred solution: Price reduction

User's recommendation: You don’t have no considerations for other people‘s money

Stanley C Efy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My email doesn’t supposedly exist when I signed up I used it

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Updated by user Mar 10, 2025

Do Not Subscribe. Impossible to make contact. 1000% Automated

Original review Mar 09, 2025

No help at all. I bought the $3 a month option for three months.

I clicked on it and it was a deal for half a year for $17.99, so I clicked on it and paid for it. However, when I tried to get on my STARZ app, it said my email did not exist, so I can't stream it onto my TV. It's not on my iPhone or my iPad.

I paid the money and I can't talk to a representative. I've tried for hours and hours today, so I don't know how this works.

View full review
Loss:
$18
Cons:
  • Impossible to get on

Preferred solution: Full refund

User's recommendation: Don’t buy Starz

Resolved
Doreen G Ahx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They evil and steal money from peoples accounts. I constantly tried to the unsubscribe but they constantly steal money

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Updated by user Feb 06, 2025

Company fixed the issue and I have been provided with apology. They finally unsubscribed me and stopped charging my account.

Original review Jan 07, 2025

I called repeatedly to cancel my subscription but they constantly steal money. Never deal with thieves like Stars.

The movies are disgusting and there is nothing that I ever wanted to watch anyway. UNSUBSCRIBE ME NOWn

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: Never trust Stars to unsubscribe you.

1 comment
Lori C Mbc

Exact same thing happened to me

Bobbie M Qhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My stars not working on my tvs and I'm paying for the service

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It is saying that there are 6 devices on my stars, and it's not. I'm paying for stars and can't watch; it's not right.

We can't talk to a real person. I need my stars.

View full review

Preferred solution: My stars back working

User's recommendation: I don't know about that

Resolved
Joseph E Ter
map-marker Greenville, South Carolina

Resolved: Called number listed could not call as diled

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Make cancelation option easily accessed.

Attempted to call customer service number listed. Received message cannot make call as dialed.

I want to cancel service but am unable to do so.

View full review

User's recommendation: Don't subscribe if you might want to discontinue

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Kenan Cpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Very very VERY BAD customer service

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Answer the phone. Call back.

You need live customer service. Don't hang up on people. My Grandparents could not use you. They don't understand.

I don't understand.

Sometimes people need someone to talk to. I know I do

View full review
Lillian K Kbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Confusion

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I waited for over 20 minutes to talk to an agent. Then a recording came on and hung up on me. That was so rude.

View full review

Preferred solution: An agent on the phone

Resolved
Lanasia Oxh
map-marker Fort Lauderdale, Florida

Resolved: It keeps telling me that I have more than 4 devices which I don't. I have 3 tvs and that's what it tells me on each tv. This texting BS is a joke. It keeps asking me the same dam questions and doesn't

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Updated by user Feb 12, 2025

Company fixed the issue and I have been provided with apology.

Original review Feb 05, 2025

I can't get the problem resolved. Don't know why I need to write anything more all's it is doing is *** me off more...

View full review

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