Starz
Reviews and Complaints
North Hollywood, California
You charged my account earlier! I never agreed to a renewal automatic payment
You lie on the phone and every site! You lead people on and charge peoples accounts before the date you are supposed to charge!!
You are NIT REACHABLE ANYWHERE!!! It is completely illegal to do this to your customers!!
Fort Lauderdale, Florida
Resolved: It keeps telling me that I have more than 4 devices which I don't. I have 3 tvs and that's what it tells me on each tv. This texting BS is a joke. It keeps asking me the same dam questions and doesn't
Company fixed the issue and I have been provided with apology.
I can't get the problem resolved. Don't know why I need to write anything more all's it is doing is *** me off more...
Gainesville, Florida
Charged for STARZ when I had already canceled
I hate the customer service you offer. It sucks!!!
I want my money back today or Im filing a grievance. Do we understand each other???
Waterford Township, Michigan
I wanna cancel my subscription
I never even got connected you hung up on me. I wanna cancel the subscription.
Im not gonna pay for it. Im gonna try and call you again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to pay my bill
Trying to pay my bill, but it keeps taking me somewhere else. Can someone get back with me to let me know the best way to pay it?
Preferred solution: Pay my bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Because y’all took my *** three dollars for the promotion code and I can’t use it so thank y’all very much
I subscribe to you all for three dollars a month for three dollars yall took my *** money and I cant use STARZ and yall keep giving me the *** run around. If yall have a problem call me 202-460-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConstant buffering, too many devices, unable to sign in, terrible customer service
Again, I called customer service and I was told to check my managed devices. Apparently, I was only allowed six devices, however, I’ve only been using three devices to access the STARZ account.
I went into my account, then settings to manage devices. I found 26 devices on my account.
I deleted all but four of the devices. It appears that I can now access my STARZ series, but it’s still difficult to access the actual series and not be shuffled into the subscription loop.
It took hours for a customer to resolve this. I signed up for Outlander. I tried to watch the episodes, but every 60 seconds the app would start buffering. Once again, I had to spend hours trying to get hold of customer service.
STARZ finally admitted that it was not my fault and they were working on a solution. It took so long that I bought the DVDs on Amazon. I tried to watch again, but I was unable to sign in. The sign-in program was running on a loop, so every time I attempted to sign in or log in, it would loop back to the beginning.
Customer service is very difficult to get hold of a human representative. Customer support is only available from 9 am to 5 pm, Monday to Friday.
If I email the problem, I will get three responses from three different people. I am surprised STARZ is still in business.
- Outlander series
- Will not allow me to login - loops back to the beginning
- Constant buffering while trying to watch the series
- Monday to friday
Preferred solution: Full refund
User's recommendation: Avoid STARZ!!! Do not sign up, even if the promotion looks attractive!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged 3 different times 3 different amount one being 18something than 10 and 8
I was charged almost 40 dollars when I renewed my subscription. This is unacceptable.
I was charged three different times, one being 18-something, then 10-something, and lastly 8-something. I want my money back.
- Charged 3 different times
Preferred solution: Full refund
User's recommendation: Definitely wouldn't recommend this streaming channel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, New York
Lost my STARZ service last night
I was watching it. Stopped to go in another room and would not come back on. I dont know what else to write
User's recommendation: Have a lot of patience when calling. Hard to get a real person to talk to.
Norman, Oklahoma
I had a difficult time getting to a person. But when I was able to reach out to someone, they did help me with the issue I had.
What I said before basically, I did have a difficult time reaching somebody in person. Customer Service is mandatory. I should not have to try for at least a week to talk to someone.
User's recommendation: I suggest that they call Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Someone gave you my bank info cancel this account
A subscription on my bank card I want this canceled immediately today how can I talk to a live agent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have an old email address on my starz account...
I have an old email address on my starz account but all my accounts is connected to my new email and my Roku email account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou took money out of my account twice and I need my money back
Why is my account closed? You all took two payments from me and refunded one payment back, so I'm trying to figure it out. Why is my account closed?
Preferred solution: Full refund
Detroit, Michigan
Can’t access
There is no phone support and chat doesnt respond! I paid for promo for 6 months and I cant access anything!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Good job!
Your employee did a wonderful job! It is so good to be able to talk to a live person on the phone about an issue that needs to be resolved. I wish Google had the same solution.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Same here